Customer support

Automate customer support with AI agents

AI support agents resolve common issues, answer FAQs, and triage tickets instantly — providing 24/7 customer care without expanding your team.
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Teams of every size trust Voiceflow for AI automation across their business
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What is AI customer support?

AI customer support uses conversational AI agents to automatically handle support requests across channels such as chat, voice, and messaging. These agents can answer common questions, troubleshoot issues, guide users through workflows, and escalate complex cases to human agents when needed. Businesses use AI customer support to resolve issues faster, reduce support workloads, and deliver consistent service experiences at scale.

Benefits

What AI customer support agents can do

Resolve common issues
Automatically answer FAQs and solve common customer problems instantly.
Triage support requests
Understand customer intent and route complex issues to the right team.
Guide troubleshooting
Walk customers through step-by-step solutions to resolve problems.
Provide 24/7 support
Deliver reliable support coverage anytime without increasing staffing.
Overview

How AI customer support agents are built on Voiceflow

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100%
Increase in resolution rate
“How Teddy crafted genuine customer relationships for  thousands of [Company Name]’s customers. “
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Braden Ream
CEO, Voiceflow
See case study
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100%
Increase in resolution rate
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“How Teddy crafted genuine customer relationships for  thousands of [Company Name]’s customers. “
avatar picture
Braden Ream
CEO, Voiceflow
See case study
Code editor displaying JavaScript function for fetching user data from an API, with input and output variable descriptions and error handling.
100%
Increase in resolution rate
turo-logo
“How Teddy crafted genuine customer relationships for  thousands of [Company Name]’s customers. “
Young man with curly light brown hair wearing a brown jacket and white shirt, smiling slightly and looking to the side.
Braden Ream
CEO, Voiceflow
See case study
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Why Voiceflow

Why businesses build AI customer support agents with Voiceflow

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Complete customization
Design support workflows and responses tailored to your products and policies.
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Conversation visibility
Monitor conversations and performance insights to continuously improve support quality.
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Enterprise scalability
Scale support automation across products, teams, and channels while maintaining control.
Security

Purpose-built for enterprise scale

Delivering a powerful platform that keeps customer data safe and end-user interactions secure.
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SOC-2 Type II
Excellence from design to operation: data privacy, processing integrity, and confidentiality stay top of mind.
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ISO/IEC 27001:2022
The highest organizational standards for information security management, ensuring your data stays private.
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GDPR Compliant
Personal data remains personal. Advanced user permissions lets users define handling procedures.
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HIPAA Compliant
Safeguarded systems designed to keep protected health information (PHI) secure.
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Frequently asked questions
How does AI customer support work?

AI customer support agents use natural language processing and conversational AI to understand customer requests and respond automatically. They can answer questions, troubleshoot issues, guide users through solutions, and escalate complex cases to human agents when necessary.

What types of support requests can AI handle?

AI support agents can handle a wide range of requests including answering FAQs, account inquiries, order status checks, troubleshooting steps, product guidance, and ticket triage. More complex cases can be escalated to human agents with full conversation context.

Can AI customer support integrate with helpdesk platforms?

Yes. AI support agents can integrate with helpdesk systems, CRM platforms, and internal APIs. This allows them to create or update support tickets, retrieve account information, and trigger workflows while interacting with customers.