First impressions matter. For many businesses, the receptionist is the first point of contact — but staffing a front desk around the clock is expensive and often impossible. An AI-powered virtual receptionist provides the same professional experience at a fraction of the cost. From greeting callers and answering common questions to routing inquiries and taking messages, AI receptionists ensure no call is missed while keeping your business polished and responsive.
How an AI Virtual Receptionist Works
Answer Calls with a Branded Greeting
AI receptionists greet callers with a professional tone that reflects your business identity.
Route Calls Seamlessly
Calls are transferred to the right department or staff member based on caller intent.
Answer FAQs Automatically
From hours and directions to service details, AI receptionists instantly provide helpful answers.
Capture & Deliver Messages
When staff are unavailable, AI receptionists take structured messages and forward them instantly.
Build complex logic with ease
Make API calls mid-conversation
Execute custom code on demand
Trigger actions across your entire stack
Connect to your CRM, calendar, and internal tools via API
Design, test, and deploy—all in one platform
How it works
Your AI receptionist handles the front desk — greeting callers, assisting with questions, and connecting them to the right people — all without requiring a full-time hire.
Resources for
Virtual Receptionist
Resources for
Virtual Receptionist
Case Studies
Frequently asked questions
A virtual receptionist answers calls, greets callers, provides information, routes inquiries, and takes messages on behalf of your business.
AI receptionists provide consistent coverage 24/7, handling routine calls so your team can focus on higher-value work.
Yes. Calls can be routed to specific people or departments, with escalation rules for urgent cases.
Absolutely. Virtual receptionists can greet and converse in multiple languages to serve diverse customers.
Ready to explore how Voiceflow can help your team? Let’s talk.
