The next generation of AI customer experience

LLMLingua 2 Prompt Compression and Cloudflare Gateway Integration

What is Prompt Compression and Optimization

PII Redaction with the Presidio API

What is PII Redaction

Integrating a Perplexity LLM with Voiceflow functions

Writing prompts for the Agent step

Importing Knowledge Base data from Zendesk's Help Center

Create Zendesk tickets using Voiceflow

Getting started with Zendesk and Voiceflow

Using proactive messages

Choosing a suitable voice

Selecting a suitable AI model

Monitoring your credit usage

What are credits?

Adding Functions to an Agent

Adding Paths to an Agent

Allowing your Agent to search the Knowledge Base

Writing Agent instructions

Adding the Agent step to a project

BONUS: Slack Bot Technical Walkthrough

Getting Your AI Agent Ready to Launch

Building an AI Slack Bot in Voiceflow

Planning and Launching an AI Agent Build

Welcome to Launch a Slack Q&A Agent!

What is the Agent step?

Welcome to Build a Shopify eCommerce AI Agent!

Importing Shopify product data into Voiceflow

Upgrading your support agent

Optimizing user queries

Querying the Knowledge Base

Adding data to your agent's Knowledge Base

Welcome to Build an AI Support Agent!

Creating Reusable Components

Working with Multiple Workflows

Using Functions to connect to other apps

Accessing conversation history

Variables and Logic

Entities and the Capture Step

Intents, Utterances, and the Choice Step

Accepting user input using Buttons

Building your first Workflow

Welcome to Voiceflow Basics!