Getting started with Zendesk and Voiceflow

Customers value great support experiences. Connecting Zendesk to your Voiceflow AI agent lets you build these experiences. Voiceflow's Agent step supports a variety of actions inside Zendesk, including:

• Creating and updating tickets
• Adding comments to tickets
• Looking up users
• and more!

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You will need

To follow along with this guide, you'll need the following things:

• Basic Voiceflow knowledge
• A Voiceflow project that you'd like to connect to Zendesk
• A Zendesk instance that you have admin access to
• Optional: a Zendesk Help Center with FAQs stored in it