Automate Payment Reminders and Collections with AI
AI agents call, text, or email customers about overdue payments — reminding them politely, answering billing questions, and helping them pay on time.
Chasing payments manually takes time and creates awkward customer interactions. AI agents handle collections and reminders with empathy and consistency — reaching out to customers automatically before, during, or after due dates. They provide payment details, offer flexible options, and answer common billing questions. By automating these repetitive financial tasks, businesses improve cash flow, reduce delinquencies, and maintain positive customer relationships.
How AI Improves Collections and Billing Follow-Up
Send Polite Payment Reminders
AI agents reach out via voice, SMS, or chat to remind customers of upcoming or overdue payments.
Answer Billing Questions
Customers can ask about balances, due dates, or payment methods, and the AI responds instantly using synced account data.
Escalate Unresolved Cases
When customers need human help or dispute a charge, the AI logs details and routes the case to your billing team.
Offer Secure Payment Options
AI agents guide customers through making payments safely, connecting to your existing payment processor.
Build complex logic with ease
Make API calls mid-conversation
Execute custom code on demand
Trigger actions across your entire stack
Connect to your CRM, calendar, and internal tools via API
Design, test, and deploy—all in one platform
How it works
AI collection agents manage your entire payment communication flow — from first reminders to successful payments — while keeping conversations courteous and compliant.
Resources for
Collections & Payment Reminders
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Resources for
Collections & Payment Reminders
Case Studies
Frequently asked questions
Yes. AI agents can send reminders, connect customers to secure payment portals, or process payments through integrated systems.
You define the language, frequency, and hours of outreach. The agent follows your business rules to stay fully compliant.
The agent collects details about the dispute and forwards them to your billing team for manual review.
Absolutely. You can fine-tune message tone, timing, and escalation logic in Voiceflow to match your brand and policies.
Other industries
Ready to explore how Voiceflow can help your team? Let’s talk.
