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Thoughts

How to get started as a CX Designer

How to get started as a CX DesignerHow to get started as a CX Designer

5 tips to help you on your journey to becoming a Conversation Designer.

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How to get started as a CX Designer
Conversations
Interested in CxD? Here are the 5 best conversation design tools

Interested in CxD? Here are the 5 best conversation design tools

This article evaluates CxD tools across 5 key areas: ease of use, collaboration, integrations/exports, design fidelity, and prototyping.
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Thoughts
Design conversations to be helpful, not human

Design conversations to be helpful, not human

Conversation designs tackle many use cases and forms, it's important to understand when to lean on flair over function – here's my take.
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Thoughts
How to use open vs. closed prompts in conversation design

How to use open vs. closed prompts in conversation design

The problem with voice and brand experiences is not a lack of quality or conversion, it’s a lack of discovery.
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Thoughts
Assistant app discovery is more important than quality

Assistant app discovery is more important than quality

The problem with voice and brand experiences is not a lack of quality or conversion, it’s a lack of discovery.
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Conversations
Ask an Expert: The evolution and outlook of voice user interfaces

Ask an Expert: The evolution and outlook of voice user interfaces

Kane Simms, Co-founder of VUX World, discusses the evolving voice landscape, voice adoption, and the pandemic's impact on industry trends.
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Thoughts
2020: Year in Review

2020: Year in Review

From tens of thousands of new Voiceflow designers to over 200 million interactions around the world – here's our 2020 year in review.
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Creator Highlight
How Nate Munk earned enough for his dream truck using Voiceflow

How Nate Munk earned enough for his dream truck using Voiceflow

He purchased two cars and takes care of his monthly house payments, all with the money made from his Voiceflow skills. So, how did he do it?
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Newsletter
November Newsletter (2020)

November Newsletter (2020)

In this edition of the VF newsletter: manual test navigation, Voiceflow Community Awards, voice & chatbot design webinar...
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Conversations
Using constraints to design engaging characters and conversational experiences

Using constraints to design engaging characters and conversational experiences

We sat down with Conversation Designer Kathryn Zdan to learn all about what she calls 'constraints as design process'
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Newsletter
October Newsletter (2020)

October Newsletter (2020)

In this edition of the VF newsletter: revamped prototyping tool, Google Actions Integration 2.0, Intro to Voiceflow workshop, and more.
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Thoughts
Why we're building Voiceflow

Why we're building Voiceflow

From empowering teams to designing faster than ever to shaping voice and conversation design for the future – great conversations start here
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Product Release
Introducing a faster way to publish your Google Actions

Introducing a faster way to publish your Google Actions

Introducing our new and improved Google Actions integration. Design, prototype, and publish faster than ever with Voiceflow.
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Conversations
Ask an Expert: How to design intelligent conversational interfaces

Ask an Expert: How to design intelligent conversational interfaces

Celene Osiecka, Senior Director of Conversation Design at [24]7.ai, shares insights from 15+ years working in CXD
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Conversations
The secrets to building a world-class IVR system

The secrets to building a world-class IVR system

Stuart Silverstein, Director of Service Design at AIG Insurance, explains the anatomy of an IVR system and the keys to a smooth experience.
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Tips & Tricks
10 things evrey voice app should do

10 things evrey voice app should do

Alexa Evangelist Jeff Blankenburg gives a rundown of the 10 things you should consider when building your next voice experience.
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Newsletter
September Newsletter (2020)

September Newsletter (2020)

In this edition of the VF newsletter: new tutorial experience, channel-specific projects, upcoming Google Integration update, and more.
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Conversations
Everything you need to know about Conversation Design

Everything you need to know about Conversation Design

Cathy Pearl discusses the evolution of conversation design, building the right team, and making your VUI designer portfolio sing.
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Newsletter
August Newsletter (2020)

August Newsletter (2020)

In this edition of the VF newsletter: commenting, invite collaborators by link, UX updates, how to build an IVR, and much more.
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Product Release
Feedback made easy with Voiceflow's new commenting system

Feedback made easy with Voiceflow's new commenting system

Seamlessly communicate with others, provide feedback, and iterate faster than ever before - all within the canvas.
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Thoughts
How successful teams are tackling the hardest conversation design challenges

How successful teams are tackling the hardest conversation design challenges

Taking a look at some of the more nuanced challenges that conversation design teams are addressing when building conversational products.
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Newsletter
July Newsletter (2020)

July Newsletter (2020)

In this edition of the VF newsletter: component library, advanced tutorials, Creativity Inc. x Alexa, Conversation Design Series, and more!
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Case Studies
How Caitlin Gutekunst from Creativity, Inc. built 2 skills using Alexa's latest functionality in 3 weeks on Voiceflow

How Caitlin Gutekunst from Creativity, Inc. built 2 skills using Alexa's latest functionality in 3 weeks on Voiceflow

 Using Voiceflow saved Caitlin's team time without sacrificing quality, allowing them to focus on what matters most–a delightful experience
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Thoughts
6  Ways to Build Context into your Conversation Designs

6 Ways to Build Context into your Conversation Designs

Tips to build natural and engaging conversation designs using Voiceflow's context model.
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Thoughts
How to Document Conversation Designs

How to Document Conversation Designs

Conversation Design is a team sport. From design to development, to stakeholder communication and more – it starts with documentation.
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Product Release
Canvas Markup & Export: a big win for team workflows

Canvas Markup & Export: a big win for team workflows

Voiceflow adds Canvas Markup, PNG/PDF Export to growing list of features.
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Education
Voiceflow launches new introductory tutorial series

Voiceflow launches new introductory tutorial series

Voiceflow is proud to announce the launch of our revamped tutorial series: Intro to Voiceflow.
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Newsletter
June Newsletter (2020)

June Newsletter (2020)

In this edition of the VF newsletter: new features, logic tutorials, conversation design series and more.
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Newsletter
May Newsletter (2020)

May Newsletter (2020)

In this edition of the VF newsletter: real-time collaboration update, new tutorial series, opinion pieces, AMA with Cathy Pearl, and more!
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Thoughts
The 3 phases of independent voice assistants

The 3 phases of independent voice assistants

Discussing the rise of independent voice assistants and their likely lifecycle.
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Product Release
New pricing plans and features coming to Voiceflow

New pricing plans and features coming to Voiceflow

Announcing new pricing plans and features coming to Voiceflow.
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Newsletter
April Newsletter (2020)

April Newsletter (2020)

In this edition of the VF newsletter: product education, new webinars on deck, COTM, and an opinion piece by Voiceflow's Braden Ream.
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Tips & Tricks
6 best practices to design more impactful conversations

6 best practices to design more impactful conversations

Whether you're drafting meeting notes, a script for your new bot, or a new voice experience for Alexa or Google Assistant it starts with ...
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Thoughts
Every app will be a voice app

Every app will be a voice app

Why we haven't found the "killer app" of voice and the rise of multi-interface apps.
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Updates
Voiceflow's new blocks: making it easier to design great conversations

Voiceflow's new blocks: making it easier to design great conversations

This week Voiceflow released the latest version of our canvas – the newest changes to create better conversations with Voiceflow.
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Product Release
Introducing our new canvas design experience

Introducing our new canvas design experience

With the release of our biggest feature to date, it's never been easier to build smarter and faster with Voiceflow.
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Creator Highlight
Adrian Simple on creating, hosting 'The Gaming Observer'

Adrian Simple on creating, hosting 'The Gaming Observer'

Adrian Simple, founder and host of 'The Gaming Observer', brings you informed and analytical video game reporting right to your assistant...
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Newsletter
March Newsletter (2020)

March Newsletter (2020)

In this edition of the VF newsletter: new feature release, brand new webinar series, and a book written by our Japanese community...
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Creator Highlight
Paul Hickey, Data Driven Design

Paul Hickey, Data Driven Design

Paul Hickey, founder and CEO of Data Driven Design, has grown businesses and their audiences for years and shares what he's learned so far.
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Conversations
Nick Schwab on leveraging voice technology

Nick Schwab on leveraging voice technology

Nick Schwab, the founder of Invoked Apps, talks about what motivates him to create for voice & why we should be leveraging voice technology.
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Tips & Tricks
The best practices of conversation design

The best practices of conversation design

Having conversations can be hard. Designing conversations for VUI & chatbots can be even harder. Here are a few tips to get started.
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Newsletter
February Newsletter (2020)

February Newsletter (2020)

In this edition of the VF newsletter, we take a look at new product updates, Creator of the Month, community expansion and more.
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Conversations
Cathy Pearl on conversation design

Cathy Pearl on conversation design

Cathy Pearl tackles why conversation design is important, the growing role of the conversation designer, and shares helpful resources...
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Case Studies
KQED's interactive podcast series the first of its kind

KQED's interactive podcast series the first of its kind

KQED's new interactive podcast series 'The Voicebot Chronicles' is far from your typical listening experience. See how they made it all work
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Conversations
Roger Kibbe talks Bixby, expanding marketplace

Roger Kibbe talks Bixby, expanding marketplace

Roger Kibbe, Senior Developer Evangelist with Viv Labs (Samsung's Bixby), talks Bixby's marketplace his predictions for voice tech...
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Tips & Tricks
Alexa Routines: What are they and how do we use them?

Alexa Routines: What are they and how do we use them?

Alexa routines help you string together multiple skills or tasks - all using one command. Here's a guide on how to get started.
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Tips & Tricks
What can Alexa do: top skills and commands

What can Alexa do: top skills and commands

Want to ask Alexa more than just the weather? Find out about the top skill & commands Alexa can perform on your Echo assistants.
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Product Release
Dialogue Management headlines latest release

Dialogue Management headlines latest release

Voiceflow's new editors make it easier to create dynamic conversations through improved slot and intent management, prompts, and more.
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Creator Highlight
Nicholas Falduto, Campfire Stories

Nicholas Falduto, Campfire Stories

A good storyteller is passionate and can create a memorable experience. This is what separates BlueCampfire and Nicholas Falduto from ...
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Newsletter
January Newsletter (2020)

January Newsletter (2020)

In this edition of the VF newsletter, we take a look at our latest feature release, Project Voice, Creator of the Month and more!V
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Tips & Tricks
Unique things to do with Google Home

Unique things to do with Google Home

Ask more than just for weather on your Google Home - we've listed out some of the best features and actions for your Google Home.
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Thoughts
One year of Voiceflow: 2019 Recap

One year of Voiceflow: 2019 Recap

2019 was a great year. We launched the Voiceflow platform publicly and grew the team to 18 people and grew our community to 21,000 globally.
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Creator Highlight
Ariel Poler, Reveri Health

Ariel Poler, Reveri Health

He previously founded and ran three Internet companies (I/PRO, Topica & TextMarks) and now is set on better understanding voice.
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Thoughts
Why I joined Voiceflow

Why I joined Voiceflow

Earlier this year, I made an important decision. I took a bet on something new and to decided work on something few have tried before: voice
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Product Release
Voiceflow launches collaboration and changes pricing

Voiceflow launches collaboration and changes pricing

Today we're announcing the launch of real-time collaboration within Voiceflow alongside a brand new pricing structure.
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Thoughts
The 6 major differences between mobile apps and voice apps

The 6 major differences between mobile apps and voice apps

Exploring 6 core differences between the mobile apps of today and voice apps of tomorrow.
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Press Release
Voiceflow’s partnership with Invocable

Voiceflow’s partnership with Invocable

Our team believes in a future where voice apps are as ubiquitous as websites – that's why we're announcing our partnership with Invocable.
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