From Phone Overload to 100% Accuracy: How Boly.fr Saved 200 Calls Monthly with a 5-Day Chatbot Implementation
Summary
Boly.fr, a leading event equipment rental company in Haute-Savoie and Geneva, was losing precious time answering basic questions by phone. Christopher, Boly's CEO, contacted me to automate these repetitive interactions. In just 5 days, I developed an intelligent chatbot that transformed their customer support, saving 200 monthly calls while maintaining 100% customer satisfaction. The solution proved so effective that it was quickly replicated for their sister company.
The impact
- 200 phone calls saved monthly - allowing the team to focus on complex requests
- 100% response accuracy - Apart from minor adjustments (price changes for example), no errors reported since 2024
- Replicable solution in 1 day - modular framework creating immediate added value
The initial challenge
When Christopher approached me, the situation was clear: the Boly.fr team spent hours each day answering the same questions by phone. Information that was readily available on their website, but customers preferred to call directly.
"We were constantly answering the same questions: rates, hours, our address... It was frustrating to mobilize so many resources for basic information," Christopher explained during our first discussion.
Situation before the intervention:
- An attempt with Tidio that hadn't met expectations
- No functional automation solution
- Phone lines saturated with simple information requests
- A team unable to efficiently handle complex professional requests
- A clear objective: reserve phone support for real event projects
The solution
I designed a custom chatbot precisely addressing the needs identified by Christopher:
1. Optimized Conversational Intelligence
- Complete vectorization of sitemap content
- Knowledge base structured around 40 recurring questions
- Automated paths for the most frequent queries, optimizing AI usage costs
2. Integrated Sales Assistant
- Contextualized product recommendations with direct links
- Intuitive navigation to relevant categories (sound systems, lighting, inflatable structures)
- Seamless integration with existing site architecture
3. Intelligent Qualification System
- Development of a custom form via Voiceflow extension
- Structured capture of customer needs
- Automatic routing to sales team via webhook and Make
- Transformation of call requests into qualified opportunities
Deployed Technical Architecture:
- Airtable CRM for interaction analysis Afficher l'image
- Make automation for email management
- Fully French-language interface adapted to the local market
- Native API integration with existing ecosystem
Measurable Results
The impact exceeded Christopher and his team's initial expectations:
- 200 monthly calls automated - the team can now focus on high-value projects
- 100% accuracy rate - no incorrect responses reported by the support team
- 5-day deployment - from design to production
- ROI from the first month - immediate productivity gains
"The chatbot perfectly handles all common questions. We can finally focus on supporting our professional clients in their complex event projects," the team reports.
Evolutions and improvements:
- Migration to streaming mode for smoother user experience
- Continuous optimization based on user feedback
- Successful framework duplication for a second company in just 1 day
Demo
The chatbot is accessible on boly.fr, positioned at the bottom right of the interface. Feel free to test its response capabilities.
Testimonials and Results
- Successfully deployed across two group companies
- Scalable framework enabling rapid implementations
Organizational Impact: Beyond the metrics, the team reports a significant improvement in their work quality of life, finally able to focus on value-added tasks rather than repeating basic information.
Summary
Boly.fr, a leading event equipment rental company in Haute-Savoie and Geneva, was losing precious time answering basic questions by phone. Christopher, Boly's CEO, contacted me to automate these repetitive interactions. In just 5 days, I developed an intelligent chatbot that transformed their customer support, saving 200 monthly calls while maintaining 100% customer satisfaction. The solution proved so effective that it was quickly replicated for their sister company.
The impact
- 200 phone calls saved monthly - allowing the team to focus on complex requests
- 100% response accuracy - Apart from minor adjustments (price changes for example), no errors reported since 2024
- Replicable solution in 1 day - modular framework creating immediate added value
The initial challenge
When Christopher approached me, the situation was clear: the Boly.fr team spent hours each day answering the same questions by phone. Information that was readily available on their website, but customers preferred to call directly.
"We were constantly answering the same questions: rates, hours, our address... It was frustrating to mobilize so many resources for basic information," Christopher explained during our first discussion.
Situation before the intervention:
- An attempt with Tidio that hadn't met expectations
- No functional automation solution
- Phone lines saturated with simple information requests
- A team unable to efficiently handle complex professional requests
- A clear objective: reserve phone support for real event projects
The solution
I designed a custom chatbot precisely addressing the needs identified by Christopher:
1. Optimized Conversational Intelligence
- Complete vectorization of sitemap content
- Knowledge base structured around 40 recurring questions
- Automated paths for the most frequent queries, optimizing AI usage costs
2. Integrated Sales Assistant
- Contextualized product recommendations with direct links
- Intuitive navigation to relevant categories (sound systems, lighting, inflatable structures)
- Seamless integration with existing site architecture
3. Intelligent Qualification System
- Development of a custom form via Voiceflow extension
- Structured capture of customer needs
- Automatic routing to sales team via webhook and Make
- Transformation of call requests into qualified opportunities
Deployed Technical Architecture:
- Airtable CRM for interaction analysis Afficher l'image
- Make automation for email management
- Fully French-language interface adapted to the local market
- Native API integration with existing ecosystem
Measurable Results
The impact exceeded Christopher and his team's initial expectations:
- 200 monthly calls automated - the team can now focus on high-value projects
- 100% accuracy rate - no incorrect responses reported by the support team
- 5-day deployment - from design to production
- ROI from the first month - immediate productivity gains
"The chatbot perfectly handles all common questions. We can finally focus on supporting our professional clients in their complex event projects," the team reports.
Evolutions and improvements:
- Migration to streaming mode for smoother user experience
- Continuous optimization based on user feedback
- Successful framework duplication for a second company in just 1 day
Demo
The chatbot is accessible on boly.fr, positioned at the bottom right of the interface. Feel free to test its response capabilities.
Testimonials and Results
- Successfully deployed across two group companies
- Scalable framework enabling rapid implementations
Organizational Impact: Beyond the metrics, the team reports a significant improvement in their work quality of life, finally able to focus on value-added tasks rather than repeating basic information.
