How Systempartner Hamburg Cut Response Time to 57 Seconds with a Custom AI Assistant
Systempartner Hamburg is a B2B software company focused on SaaS development. Their products are powerful – and often require detailed support and explanation. Their team was overwhelmed with manual email and phone support that left customers waiting up to 14 hours for answers. To streamline support, I built a Voiceflow custom interface that automated lead qualification—delivering reliable responses in under 60 seconds.
The impact
- 80+ hours per month of customer support time saved
- Solve Complex Problems within 3-4 sentences 24/7
- Average response time for users at 57 seconds
The problem
Systempartner Hamburg previously managed all customer inquiries manually via email and phone. On average, it could take up to 14 hours before a client received a response with a possible solution. Given the complexity of their customer issues and the limited size of their support team, staff quickly became overwhelmed. This manual approach made it difficult to provide timely resolutions and created a significant challenge in maintaining customer satisfaction.
The company needed a modern, fast, and reliable solution—one that could reduce response times to under 60 seconds while also relieving pressure on the support team and delivering a seamless customer experience.
The solution
To meet these needs, we developed a tailored Voiceflow project designed specifically for Systempartner Hamburg. The solution included:
- A modern, branded interface that aligned with their company’s style and presented a professional, user-friendly experience
- A lead qualification process built on Alex Hormozi’s CLOSER Framework, ensuring that inquiries were guided efficiently and that high-quality leads were captured
- Three layered knowledge base fallbacks to guarantee reliability and provide accurate, consistent answers even for complex customer queries
This approach not only modernized their customer support process but also transformed it into a scalable system capable of handling inquiries quickly and effectively—improving both customer satisfaction and internal efficiency.
Closer Framework for Lead qualification:
Modern Interface:
The result
The project not only met but exceeded the client’s expectations. Looking ahead, I’m excited to continue refining and enhancing the solution to deliver even greater value.
You can read the full case study on LinkedIn: View Case Study
7% Users to Lead Conversion Rate:
See it in action
https://systempartner.hamburg/
Social proof and media
*Other relevant screenshots are shared in the sections above
Systempartner Hamburg is a B2B software company focused on SaaS development. Their products are powerful – and often require detailed support and explanation. Their team was overwhelmed with manual email and phone support that left customers waiting up to 14 hours for answers. To streamline support, I built a Voiceflow custom interface that automated lead qualification—delivering reliable responses in under 60 seconds.
The impact
- 80+ hours per month of customer support time saved
- Solve Complex Problems within 3-4 sentences 24/7
- Average response time for users at 57 seconds
The problem
Systempartner Hamburg previously managed all customer inquiries manually via email and phone. On average, it could take up to 14 hours before a client received a response with a possible solution. Given the complexity of their customer issues and the limited size of their support team, staff quickly became overwhelmed. This manual approach made it difficult to provide timely resolutions and created a significant challenge in maintaining customer satisfaction.
The company needed a modern, fast, and reliable solution—one that could reduce response times to under 60 seconds while also relieving pressure on the support team and delivering a seamless customer experience.
The solution
To meet these needs, we developed a tailored Voiceflow project designed specifically for Systempartner Hamburg. The solution included:
- A modern, branded interface that aligned with their company’s style and presented a professional, user-friendly experience
- A lead qualification process built on Alex Hormozi’s CLOSER Framework, ensuring that inquiries were guided efficiently and that high-quality leads were captured
- Three layered knowledge base fallbacks to guarantee reliability and provide accurate, consistent answers even for complex customer queries
This approach not only modernized their customer support process but also transformed it into a scalable system capable of handling inquiries quickly and effectively—improving both customer satisfaction and internal efficiency.
Closer Framework for Lead qualification:
Modern Interface:
The result
The project not only met but exceeded the client’s expectations. Looking ahead, I’m excited to continue refining and enhancing the solution to deliver even greater value.
You can read the full case study on LinkedIn: View Case Study
7% Users to Lead Conversion Rate:
See it in action
https://systempartner.hamburg/
Social proof and media
*Other relevant screenshots are shared in the sections above
