Build an AI Agent that integrates with Appian
Bring conversational AI into your Appian workflows with Voiceflow. Create assistants that automate processes, streamline operations, and enhance user experiences.
About
Appian
Appian is a leading low-code automation platform that helps enterprises build high-performance apps for complex business processes. With features like process automation, case management, and workflow orchestration, Appian enables organizations to operate more efficiently.
By integrating Voiceflow with Appian, you can:
- Add conversational AI assistants to Appian applications for customer service or internal workflows.
- Automate repetitive processes by allowing AI agents to trigger Appian tasks or workflows.
- Use Voiceflow’s APIs to extend Appian’s low-code environment with natural language interfaces.
- Provide employees and customers with instant, conversational access to Appian-managed data and processes.
How to integrate into
Appian
To connect Appian with Voiceflow:
- Design your agent in Voiceflow – Build conversation flows and knowledge integrations tailored to your Appian use case.
- Deploy with the Dialog Manager API – Create an endpoint for your agent that Appian can call within its workflows or via Appian’s integration tools.
- Embed an agent UI – Add a web chat or voice interface within an Appian app, calling the Dialog Manager API for real-time responses.
- Connect workflows – Use Appian’s integration objects or APIs to push and pull data between your Appian processes and the Voiceflow agent.
- Leverage analytics – Track interactions through Voiceflow’s Analytics and Transcripts APIs, feeding insights back into Appian dashboards for monitoring and optimization.
Frequently asked questions
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You can use Voiceflow’s Dialog Manager API and Appian’s integration objects to pass data between the two platforms, enabling AI-powered conversations in Appian apps.
Yes. By connecting to Appian’s APIs, Voiceflow agents can initiate tasks, update cases, or retrieve workflow data directly.
Integrating AI agents enhances customer engagement, reduces manual workload, automates repetitive tasks, and makes enterprise processes more accessible.
No. Appian’s low-code environment and integration tools make it easy to connect to Voiceflow APIs without heavy development.
Yes. Using Voiceflow’s Analytics and Transcripts APIs, you can log and analyze conversations, then visualize performance inside Appian dashboards.
Build AI Agents for customer support and beyond
Ready to explore how Voiceflow can help your team? Let’s talk.
