Trilogy reached a 70% AI resolution rate across 90 products with an AI solution that scales support and deflects tickets from human agents.
Read the Trilogy storyHow it works
How your support agent resolves a ticket
One hard ticket, four steps, each shown as the real conversation: pull live data, take the action, bring in a human with context, and stay inside policy.
The agent opens the order, the plan, and the history before it replies, so the first answer is the right one.
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Refunds, resets, changes, and credits executed end to end while the customer is still in the thread.
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Complex or sensitive tickets reach a person with the full conversation and the account already open.
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Policies, limits, and required language enforced in the flow itself, on every ticket, at any hour.
See how these agents are built
Omnichannel
Wherever your customers are
The same agent, the same answers, on every channel your customers already use.
70%
AI resolution rate
Also building on Voiceflow
Front-line volume
Built for front-line volume. Certified for customer data.
Production volume, and the certifications to run it on regulated data.
99.95
%
Agent uptime
50
ms
Voiceflow latency
300
K
Messages per minute scale
Works with the support stack you already run.
Voiceflow hands off to your human team with the full conversation, so nobody asks the customer to start again.
There is no migration project. Voiceflow sits on top of the CX stack you already run, and speaks to anything else through the API.
Most support teams are live on their existing helpdesk the same day, with no change to ticketing or CRM.
Frequently asked questions
Which tickets can the agent resolve on its own?
The high-volume ones with known steps: order status, refunds inside policy, resets, plan changes, billing questions. Everything else routes to your team with the case assembled.
How does the human handoff work?
The agent transfers the conversation with the transcript and account context attached, into the helpdesk your team already uses. Nobody asks the customer to start again.
Where does the 70% figure come from?
It is the resolution rate reported in Voiceflow customer deployments such as Trilogy's support automation, linked below. Your rate depends on your ticket mix and how much of your policy you automate.