Is Ada AI Chatbot Your Best Choice? [2026 Review]

Are you searching for AI customer service solutions? You're not alone.

Nowadays, 70% of customers expect a company's website to have a self-service application. AI agents are perfect for this, offering instant and accurate responses. 

One standout option is Ada, an AI-powered chatbot platform designed to automate customer service. In this article, we'll explore Ada's features, pricing, and alternatives to help you decide if it's the right fit for your business.

What is Ada AI Chatbot (ada.cx)?

Ada is an AI-powered chatbot platform designed to automate customer service. Founded in 2016 by Mike Murchison and David Hariri in Toronto, Canada, Ada serves a wide range of industries, including e-commerce, financial services, healthcare, and technology.

What are Ada’s Features?

Ada brands itself as the “AI-first customer service platform”. Here’s how the “brain” of their AI chatbots—Ada’s Reasoning Engine™—works:

1. Understanding the inquiry. Ada’s chatbot processes each customer query by using natural language processing (NLP), where the user’s intent and the conversation’s context are analyzed.
2. Isolate the problem. Then, the chatbot decides whether it needs to search for knowledge or take action based on the user input.
3. Retrieve knowledge. The chatbot connects with relevant knowledge sources to ensure the accuracy and relevance of the information retrieved. 
4. Create an action plan. If the user’s problem requires specific actions, the engine interfaces with business systems to perform necessary tasks, such as updating account information. 
5. Resolve the inquiry. In the final step, Ada's Reasoning Engine™ uses Large Language Models (LLMs) from providers like OpenAI, Gemini, and others to review responses, ensuring they include all necessary information and pass a safety check.

What is Ada Voice?

In addition to AI chatbots, Ada offers a voice automation feature that’s powered by generative AI. It aims to enhance call center efficiency by automating customer phone inquiries. 

Ada Chatbot Pricing 2024

Ada offers two main products: Chatbots and AI Agents. However, Ada’s pricing isn't transparently listed. To get a quote, you'll need to provide business details like your email, company name, monthly ticket volume, and the number of human agents.

Do you prefer transparent pricing? Voiceflow lets you build powerful AI agents entirely for free. Join us today.

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Below, we have summarized the key features of each of Ada’s products:

Ada’s Chatbot and AI Agent products might seem similar at first glance, but here’s how to choose between them. 

Opt for Chatbot if you need a simple, scripted solution for handling structured interactions with predefined flows. Conversely, choose AI Agent if you require advanced AI capabilities for more complex tasks, such as syncing with existing knowledge content and providing real-time, intelligent responses.

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Ada Reviews

Ada has a Trustpilot score of 2.0/5.0 and the reviews are overwhelmingly negative, with users criticizing the chatbot for being inefficient, unresponsive, and causing frustration. 

Many reviews mention that Ada’s AI fails to provide useful answers, leading to an “endless loop” and poor customer service experiences. Some users have even switched vendors to avoid dealing with Ada. 

Despite this, a few positive reviews highlight Ada’s customization and machine learning capabilities. 

Ada’s Top 3 Alternatives and Competitors

Not happy with Ada’s product offerings? Don’t worry, we will dive into Ada’s best alternatives, which include Voiceflow, Kore.ai, and LivePerson. 

• Voiceflow: Voiceflow is the leading platform for teams to design, prototype, and launch conversational AI solutions. Trusted by over 250,000 companies, including major brands like LVMH and Home Depot, Voiceflow offers a free, no-code, and collaborative AI agent builder. It empowers businesses to create highly customized and effective automations effortlessly.
• Kore.ai: Kore.ai provides AI-powered chatbot solutions for various industries. It’s known for its natural language processing capabilities and enterprise-grade features.
• LivePerson: LivePerson provides AI-powered chatbots and messaging solutions for customer service. 

Ada vs Voiceflow: Comparing Pricing, Features, and Reviews

Voiceflow stands out among Ada’s competitors due to its transparent pricing, collaborative tools, and strong AI capabilities. 

• Pricing: While Ada does not publish its pricing information online, Voiceflow offers a transparent pricing structure with a free tier and various paid plans. Your business can create a free account today to start building and launching your own AI chatbot within 30 minutes.
• Features: Voiceflow offers an intuitive, no-code, drag-and-drop interface that simplifies chatbot creation, making it accessible even for non-technical users. It features real-time collaboration tools, allowing teams to seamlessly design and develop chatbots. Leveraging advanced AI and natural language processing, Voiceflow enables natural, human-like interactions across multiple channels, including web chat, voice assistants (Alexa, Google Assistant), and mobile apps. It integrates effortlessly with various APIs and business systems, supports rapid prototyping and iterative testing, and provides detailed analytics to monitor performance and gather user insights. 
• Reviews: Voiceflow has a 4.8/5.0 review for its products, compared to Ada’s 2.0/5.0 review.

Key Takeaways

According to McKinsey, AI-driven customer service will soon be standard in most industries, from e-commerce to telecommunications. They estimate that 85% of customer interactions will be handled without human help.

While Ada offers powerful AI chatbot solutions with advanced features and customization, its lack of transparent pricing and mixed reviews can be a concern. 

Voiceflow, on the other hand, is a fantastic alternative. Its no-code, user-friendly platform makes creating chatbots easy. Voiceflow is trusted by over 250,000 companies for good reasons. It’s transparent, collaborative, and packed with great features. 

Whether you’re a small business or a large enterprise, Voiceflow is a top choice for building effective AI agents. Give it a try and see how it can transform your customer service!