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Peter

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Peter

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About

Peter’s current obsessions include LLMs and conversational AI. When Peter’s not writing furiously about saving the future of AI, you can find him solving a Rubik's Cube in under 60 seconds. (Note: may not result in single-colored sides.)

Peter’s current obsessions include LLMs and conversational AI. When Peter’s not writing furiously about saving the future of AI, you can find him solving a Rubik's Cube in under 60 seconds. (Note: may not result in single-colored sides.)

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Blogs

The 4 layers every AI assistant needs (hint: more than just an LLM)

Yes, LLMs are the future. But they aren’t the entire present.

Peter

The future of conversational AI

The four changes catalyzed by AI that will push conversation designers to adapt and evolve.

Peter

Conversational AI has a massive, UX-shaped hole

Nonlinear chat, ephemeral apps, and my ideal future of conversational AI.

Peter

Confessions of a CxD killjoy: Why I think your AI assistant shouldn’t be funny

Peter Isaacs shares why humor is not always the right choice for designing better AI assistants

Peter

Building a virtual agent from scratch? Start here.

Pete looks at the process for building an AI agent from step 1 to launch.

Peter

AI will kill apps and I can’t wait

Apps are merely a stop on the journey to a far more innovative destination.

Peter

Contributions

Removing Hallucinations for a Wells Fargo Customer Support Banking Agent

Using the knowledge base API and a series of prompts, he removes hallucinations for the financial industry bot

E-commerce AI Product Recommender for Indochino

Pete walks through how to build an AI style advisor for Indochino

Building an AI-Powered Hotel Booking Assistant

Pete walks through how to build a personalized hotel booking assistant for Hotels.com by leveraging CRM data, large language models (LLMs), and Airtable integration.

Conversational Check-in Flow for Jet Blue

This agent can dynamically check a user into their flight with complex state management and custom chat extensions.

AI Real Estate Workflow for Lead Generation and Appointment Setting

An AI agent that is always “on” for you, getting new buyers’ requirements and proactively serving interesting listings.

AI Order Return Agent for New Balance

how to build an embedded web agent that can track order status, process refunds, and provide product recommendations

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