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AI for Retail: How Agents reduce support tickets by 60%

Wednesday, February 19, 2025 · 1:00 pm
Parkfield Commerce Parkfield CommerceLena Prickett

How a $30m ARR Shopify brand used an AI Agent to unify their tech stack, reduce tickets, and increase revenue

What to expect

A surge in e-commerce business is a good thing, right?

But if your ticketing infrastructure can’t keep up, that sudden increase can lead to lower customer satisfaction and lost repeat business.

For Drake Waterfowl, customer satisfaction was dropping due to longer response times, inefficient return processes, and limited availability. Customers expected fast answers, quick returns, and 24/7 support.