Build a Zendesk AI copilot with Voiceflow

Most AI agents just file support tickets. In this Devlabs, learn how to build a copilot that intelligently routes and resolves them.

On June 11 @ 10 AM ET we’ll show you how to connect Voiceflow to Zendesk via webhooks to create a copilot that understands user intent and triggers real actions like:

• Retail order lookups
• Escalating account issues
• Flight booking changes
• Hotel reservation updates
• …and more

What to expect

• Connect Voiceflow to Zendesk in minutes: Jacklyn will demo how to get started with Zendesk + Voiceflow using our new MCP integration.
• Tico in action: Nico will show how our very own support agent, Tico, uses Zendesk and Voiceflow to handle L1 support tickets by:
  
  • Filtering by plan type
  • Escalating high-priority tickets
  • Extracting the key problem and relevant user context
  • Generating a relevant answer from our knowledge base
  • Executing actions using our Zendesk MCP tool‍
• The impact of Tico: See the real results. Learn from our Support Lead - Chidi as we share key performance metrics from Tico to help guide what your team should be tracking.

If your team uses Zendesk, come out to see how to build the world’s best customer support AI agent.

Save a spot!