How it works
How your agent closes an internal request
One real request, four steps, each shown as the real conversation: pull live data, take the action, bring in a human with context, and stay inside policy.
Omnichannel
Wherever your customers are
The same agent, the same answers, on every channel your customers already use.
Company scale
Built for the whole org. Certified for internal data.
Works with the internal stack you already run.
Voiceflow hands off to your human team with the full conversation, so nobody asks the customer to start again.
There is no migration project. Voiceflow sits on top of the CX stack you already run, and speaks to anything else through the API.
Most teams are live with their existing ITSM and directory the same day, with approvals unchanged.
Frequently asked questions
Which internal requests automate well?
The ones with a known path: password and access resets, software requests, policy questions, onboarding steps. Anything needing judgment routes to the owning team with the context gathered.
How is access controlled?
The agent acts through your directory and role rules, requests approvals where your process requires them, and logs every action for audit.
Does this replace our ITSM?
No. It resolves inside the systems you have, writes the tickets your reporting expects, and reduces the queue rather than moving it.