HVAC Emergency Dispatcher & Service Assistant

This ready-to-deploy template transforms your HVAC business communications with intelligent call routing and emergency response protocols. The system automatically identifies safety emergencies (gas leaks, no heat/cooling, electrical issues) and escalates them immediately while handling routine service calls through smart appointment scheduling.

What's Included:

• Pre-built emergency triage logic with safety-first protocols
• Intelligent call routing (Emergency/Routine Service/Information paths)
• Automated appointment scheduling with calendar integration
• CRM integration setup for lead capture
• Emergency escalation and technician forwarding
• HVAC-specific knowledge base and conversation flows
• Professional dispatcher persona optimized for the industry

Key Features:

• 24/7 availability with no missed calls
• Instant emergency detection and response
• Real-time scheduling with availability checking
• Automatic lead qualification and CRM updates
• Seamless handoff to human technicians when needed

Simply customize with your business details, connect your calendar and CRM systems, and deploy. Perfect for HVAC contractors looking to capture more emergency revenue and improve customer response times without building from scratch.