How to Create a Shopify Chatbot for E-Commerce [2025]

Customers expect instant answers, and in e-commerce, every second counts. A Shopify chatbot powered by AI can handle everything from order tracking and product questions to returns and cart recovery—without you or your team lifting a finger. In this step-by-step guide, you’ll learn how to create your own no-code Shopify chatbot using Voiceflow, a platform that makes building conversational AI simple and powerful.

We’ll walk through setting up your bot, connecting it to Shopify’s APIs, embedding it into your store, and fixing common issues like hidden chat widgets. You’ll also discover pre-built flows that reduce support tickets and boost sales, including:

• Order tracking automations that give customers real-time updates
• Cart recovery nudges to win back lost sales
• Refund and return flows that save hours of support time
• Product discovery and FAQ bots that keep shoppers engaged

By the end, you’ll have a fully functional Shopify chatbot that improves customer experience, saves support costs, and increases conversions—complete with a free Voiceflow template to help you launch faster.