WhatsApp Support Bot with Zendesk Integration

This template provides a complete WhatsApp customer support solution that integrates directly with your Zendesk helpdesk. The AI-powered assistant can handle common customer inquiries, automatically create support tickets from conversations, and escalate complex issues to your human support team.

Key Features:

• Automated Ticket Creation - Every customer conversation generates a trackable Zendesk ticket
• Smart Escalation - Seamlessly transfer customers to human agents when requested
• 24/7 Availability - Provide instant responses on WhatsApp, the platform customers prefer
• Conversation History - Full chat logs are automatically saved to Zendesk for context
• Customizable Responses - Easily modify the assistant's knowledge base and responses

Perfect for:

• Customer support teams looking to reduce response times
• Businesses wanting to meet customers on their preferred messaging platform
• Companies seeking to automate repetitive support tasks
• Teams that need better organization of customer inquiries

What's Included:

• Pre-built conversation flows for common support scenarios
• Zendesk integration setup with ticket management actions
• Agent prompts optimized for customer service
• Escalation triggers and human handoff logic

Simply customize the assistant's knowledge base with your company information, connect your Zendesk account, and deploy to WhatsApp using FlowBridge or your preferred WhatsApp Business API provider.