Agent

Build and deploy enterprise AI agents

AI agents handle conversations, complete workflows, and interact with business systems — helping organizations automate complex customer and operational tasks at scale.
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Teams of every size trust Voiceflow for AI automation across their business
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What are AI agents?

AI agents are intelligent systems that can hold conversations, make decisions, and complete tasks across business workflows. Unlike simple chatbots or scripted automation, modern AI agents can understand intent, retrieve information, and trigger actions across multiple systems. Enterprises use AI agents to automate customer interactions, internal operations, and repetitive business processes while maintaining human oversight where needed.

Benefits

What AI agents enable for enterprises

Handle real conversations
Natural language interactions allow customers and employees to communicate with systems more easily.
Execute workflows
Tasks such as updating records, retrieving data, or triggering processes happen automatically during conversations.
Integrate business tools
Existing software platforms become accessible through a single conversational interface.
Expand automation
New operational use cases can be launched quickly without rebuilding infrastructure.
Overview

How enterprise AI agents are built on Voiceflow

User interface of a chatbot workflow editor showing conversation flow with nodes for welcome message, order information, product recommendations, and handoff to human support.
100%
Increase in resolution rate
“How Teddy crafted genuine customer relationships for  thousands of [Company Name]’s customers. “
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Braden Ream
CEO, Voiceflow
See case study
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100%
Increase in resolution rate
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“How Teddy crafted genuine customer relationships for  thousands of [Company Name]’s customers. “
avatar picture
Braden Ream
CEO, Voiceflow
See case study
Code editor displaying JavaScript function for fetching user data from an API, with input and output variable descriptions and error handling.
100%
Increase in resolution rate
turo-logo
“How Teddy crafted genuine customer relationships for  thousands of [Company Name]’s customers. “
Young man with curly light brown hair wearing a brown jacket and white shirt, smiling slightly and looking to the side.
Braden Ream
CEO, Voiceflow
See case study
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Why Voiceflow

Why enterprises choose Voiceflow for AI agents

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Enterprise control
Teams maintain visibility into conversations, logic, and integrations across deployments.
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Flexible architecture
Agents can be adapted to many use cases without rebuilding systems from scratch.
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Operational scale
Businesses can expand AI-driven automation across departments and channels.
Security

Purpose-built for enterprise scale

Delivering a powerful platform that keeps customer data safe and end-user interactions secure.
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SOC-2 Type II
Excellence from design to operation: data privacy, processing integrity, and confidentiality stay top of mind.
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ISO/IEC 27001:2022
The highest organizational standards for information security management, ensuring your data stays private.
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GDPR Compliant
Personal data remains personal. Advanced user permissions lets users define handling procedures.
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HIPAA Compliant
Safeguarded systems designed to keep protected health information (PHI) secure.
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Frequently asked questions
What is an AI agent in enterprise software?

An AI agent is a software system capable of understanding requests, reasoning about information, and completing tasks autonomously. In enterprise environments, AI agents often interact with customers or employees while connecting to internal systems to retrieve data or execute workflows.

How are AI agents different from traditional chatbots?

Traditional chatbots typically follow rigid scripts or decision trees. AI agents, by contrast, can interpret natural language, adapt responses dynamically, and trigger actions across integrated systems, enabling more complex and flexible automation.

Where are AI agents used in businesses?

AI agents are commonly used in customer support, sales operations, internal IT services, scheduling, and call center automation. They can also assist employees by retrieving data, completing requests, and orchestrating workflows across enterprise systems.