How To Build an AI Voice Bot [Step-by-Step Guide]

What is an AI Voice Bot?

An AI voice bot is a smart assistant that harnesses the power of AI to communicate with users through verbal language. Voice bots can be found in many types of hardware and software today, including:

Smart speakers

Computers

Smartphones

Tablets

Smart home devices

Wearable devices

Televisions and streaming devices

Vehicular infotainment systems

Customer support systems

Chatbots

It’s astounding how technology has come to the point where AI voices can be integrated with just about any device on the market today. Voiceflow can show you how this is possible with our drag-and-drop builder available for free.

How AI Voice Bots Work

Voice bots are driven by natural language processing (NLP) and voice recognition to hear and understand spoken words from humans. Here are the core components of an AI voice bot:

Real-time speech recognition to pick up spoken word

A natural language processing (NLP) model to understand the spoken word

A conversation module to choose responses

A text-to-speech (TTS) system to give those responses

AI Voice Bots vs. Traditional Chatbots

Both chatbots and voice chatbots are fairly new concepts for businesses to use AI to communicate with users, but the primary difference lies in the different ways they send messages to those users.

While AI voice bots involve voice recognition, traditional chatbots revolve around sending and receiving text messages. Traditional chatbots have been around for decades curated by companies such as Microsoft, but AI voice bots have pretty much already caught up with traditional chatbots in terms of integrations and potential in any industry.

Benefits of AI Voice Bots for Businesses

AI voice bots come with many helpful advantages for businesses. Here are the biggest advantages for companies in need of voice-powered chatbots:

Resolve issues quickly	If given the opportunity to speak with AI instantly or wait a while for a human specialist, many customers would prefer the AI to get issues handled as soon as possible.
Better customer support productivity	AI voice bots are capable of handling many common and low-priority inquiries that would otherwise be a waste of time for your human customer service agents.
Smart escalation	With NLP, voice bots know when it’s necessary to hand queries off to a different department when they encounter issues that are too unique or complex for them to handle by themselves.
Little to no wait times	While human customer service specialists can only engage with 1 or 2 customers at a time, AI voice bots can engage with as many customers that need help.
Simplified UI	Customers will be pleased to know that they won’t have to jump through hoops in the form of menus and keywords, as they’ll enjoy a simpler and more straightforward interface.

Improving Customer Engagement with AI Voice Bots

AI voice bots play a key role in eliminating the time required for users to wait as well as quashing any senses of frustration during the conversation. The nature of AI voice bot conversations also makes the process very prompt and commanding, leaving customers with very little room to disconnect and feel more encouraged to get their issues resolved.

How Do I Customize An AI Voice Bot For My Business?

When it comes to AI voice bots, customization is important in order for your voice to feel personalized to your business, rather than stock and generic. Here are all the ways you can customize an AI voice bot:

Write your voice bot’s script: You have full control over every word your voice assistant says, and a visual dialog tree can make this process a breeze.

Integrate the voice bot with APIs: If you want your bot to do more than just talk to customers, you can connect it with many different pieces of software and programs that can get it to access and modify data at the request of users.

Have your voice bot handle CRM and management software: Voice bots can also manage inventory and leads on behalf of your team, being hands-on with additional requests that users might have.

A robust voice assistant you can call your own is definitely possible with Voiceflow. You have the resources to build your ideal chat or voice bot with built-in ChatGPT and simple copy-paste deployment.

Take advantage of our 2-week free trial today and check out Voiceflow’s templates for all kinds of businesses.

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