Daniel D'Souza

Certified Expert

Expert since

Canada

English

Accepting new projects

Starting at:

$1000 - $5000

Industry specialties:

Financial Services

Telecom

Services Offered:

Optimization

Integrations

About

Leading growth at Voiceflow.

Crawl, walk, run: 28+ tactics for evolving your AI agent

Explore how AI assistants can grow with your business, starting with simple Q&A features to handling advanced tasks. Gain practical tips to improve your customer support, streamline work, and tailor interactions to every user, no matter where you are in the journey.

Daniel D'Souza

Customer Service Automation: Use Cases and Best Software [2025]

Automation allows companies to satisfy more needs, while also spending less. 85% of all customer support interactions today involve AI, and that number could increase to 95% by 2025.

What is an LLM? Large Language Models Explained

Large Language Models (LLMs) such as Google’s Bard and OpenAI’s ChatGPT are revolutionizing business operations by employing advanced natural language processing (NLP) algorithms.

Contributions

102

Airtable: Search database

This function is able to search an item in an Airtable database and return the information in matching rows. This outputs the API response body directly.

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146

Create an AI Support chatbot that sends tickets to Zendesk

Learn how to create a chatbot that automatically sends a ticket to Zendesk

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224

Create an advanced AI FAQ chatbot that recommends sources

Use our knowledge base API to show response sources as a card users can navigate to

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Developer Docs