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Sam Burns

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Sam Burns

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About

A Wisconsin fan first, everything else second. His expertise ranges from breaking bots and ad campaigns, to social strategy and events. Sam can also give you the undisputed ranking of every cheese curd option in the Midwest.

A Wisconsin fan first, everything else second. His expertise ranges from breaking bots and ad campaigns, to social strategy and events. Sam can also give you the undisputed ranking of every cheese curd option in the Midwest.

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Blogs

Money talks: How Sanlam Studios’ AI coach drives leads and financial literacy

They’re building an AI financial coach, powered by Voiceflow.

Sam Burns

Building your AI agents like products: A blueprint from POC purgatory to production

We all want to create genuinely useful AI agents. But there are myriad reasons why it’s still an ongoing challenge.

Sam Burns

How eSnipe automated 70% of their help center tickets with an AI-powered search agent

The company's more than 2,000,000 customers and 100s of product features meant a substantial number of user questions, resulting in a high ticket volume (average: 9,000 tickets/month).

Sam Burns

Flowcharts to Voiceflow: How WooliesX Reinvented Their Conversation Design Workflow

How WooliesX scaled its conversation design workflow by replacing flowcharts with Voiceflow, saving 30% of project time, enabling collaboration across 15+ team members, and improving alignment between designers, developers, and stakeholders.

Sam Burns

How a Global Tier 1 Investment Bank Uses Voiceflow to Run More Efficient, Inclusive Conversational AI Design Reviews

How a bank’s conversation design team replaced slow, manual design reviews with Voiceflow’s prototypes and collaborative canvas, enabling faster feedback, stronger cross-team collaboration, and more efficient delivery of high-quality conversational AI experiences.

Sam Burns

How Trilogy automated 70% of their customer support

Trilogy's journey to 70% AI ticket resolution with Voiceflow.

Sam Burns

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