Conversational Copywriter





As a copywriter at USAA, you will work on the platform capabilities team supporting our insurance and claims product lines. You are a strong writer and creative individual with experience applying copywriting techniques in multimodal experiences, including chatbots and interactive voice response systems.

About the role

You’ll create a style guide, proofread, and rewrite conversational dialogues, making sure they align with the brand tone of voice and persona.

The ideal candidate can write clear and concise copy and is able to turn insurance or legal jargon into approachable, natural language. 3-5 years of experience in conversation design, copywriting, content strategy, linguistics, creative design, or equivalent background.

A background in financial services is a plus. This position is remote, and the candidate must live in the United States.