Back to all templates

How to build an IVR flow for your business

Dive into a customized IVR flow that can be scaled to fit your needs. With Voiceflow's Dialogflow Integration, you can prototype this experience right from your mobile device.
Uses cases
No items found.
Recommended for
No items found.
No items found.


Introducing our IVR template, a scalable telephony experience that can handle a wide variety of customer inquiries while directing the user to a series of answers, actions, and when called for, a live agent. This project offers a step-by-step guide to creating a customizable IVR flow for your business and includes opens intents, custom actions, commands and flows.

This IVR template will show you how to:

• Add custom earcons and audio to define your sonic branding and craft an experience that is uniquely yours.
• Use open intents to create a flexible menu system that are scalable
• Take advantage of Dialogflow's built-in system entities to help identify and extract information from a user's input
• And finally, harness the power of Voiceflow's Dialogflow Integration by connecting your experience to the Dialogflow Console so you can prototype directly on your phone.

Ready to add a versatile IVR system to your existing channels? Download the IVR template and start impressing callers with a system that improves their experience.

Mark Ammendolia
Need inspiration?
Explore all templates

Uh oh, doesn't look like there's anything with those search terms.

Clear all filters