Overview
Introducing our IVR template, a scalable telephony experience that can handle a wide variety of customer inquiries while directing the user to a series of answers, actions, and when called for, a live agent. This project offers a step-by-step guide to creating a customizable IVR flow for your business and includes opens intents, custom actions, commands and flows.
This IVR template will show you how to:
• Add custom earcons and audio to define your sonic branding and craft an experience that is uniquely yours.
• Use open intents to create a flexible menu system that are scalable
• Take advantage of Dialogflow's built-in system entities to help identify and extract information from a user's input
• And finally, harness the power of Voiceflow's Dialogflow Integration by connecting your experience to the Dialogflow Console so you can prototype directly on your phone.
Ready to add a versatile IVR system to your existing channels? Download the IVR template and start impressing callers with a system that improves their experience.
