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AI agents for Shopify

Resolve order questions in Shopify automatically

Voiceflow agents look up orders, share status, update or cancel them in Shopify, and answer product questions from your catalog, so customers get instant help and your team handles fewer tickets.

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What your agent can do in Shopify

Connect Voiceflow to Shopify and your agent takes real action for shoppers: it looks up orders, updates or cancels them, and answers product questions from your catalog, all inside the conversation.

Look up orders

The agent finds an order by number or email and shares status, tracking, and details right in the conversation.

Example “Where is my order #1024?”

Update or cancel orders

When a customer needs a change, the agent updates the order in Shopify or cancels it, then confirms the change back in the chat.

Example “I ordered the wrong size, please cancel it”

Answer product questions

The agent searches your catalog and answers questions about products, pricing, and availability from your Knowledge Base.

Example “Do you have this jacket in medium?”

Read the Shopify docs

Answer and act together

Answer product questions from your catalog while acting on orders in Shopify

Import your Shopify catalog into your Voiceflow Knowledge Base and the agent answers product questions instantly, then looks up, updates, or cancels the order in Shopify, all in one exchange.

Built for sales and support teams

Give instant order status

The agent looks up the order in Shopify and shares status and tracking the moment a customer asks.

Learn more

Handle changes and cancellations

When a customer needs to change or cancel an order, the agent updates it in Shopify and confirms.

Learn more

Help shoppers choose

The agent answers product, pricing, and availability questions from your catalog, so shoppers can decide with confidence.

Learn more

Security

Purpose-built for enterprise scale

Production volume, and the certifications to run it on regulated data.
99.95
%
Agent uptime
50
ms
Voiceflow latency
300
K
Messages per minute scale
AICPA SOC 2 badge
SOC-2 Type II
Audited for data privacy, processing integrity, and confidentiality.
 ISO 27001 certification badge
ISO/IEC 27001:2022
Certified information security management.
 GDPR compliance badge
GDPR Compliant
Personal data stays personal, with granular permissions.
 HIPAA compliance badge
HIPAA Compliant
Protected health information kept secure.
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How it works

Understand intent

The agent reads what the shopper is asking and answers from your connected Knowledge Base, working out whether this is an order question, a change request, or a product question.

Take action in Shopify

Based on the conversation, the agent looks up the order, updates or cancels it, or finds the right product in Shopify.

Deliver outcomes

Shoppers get instant answers and your team handles fewer repetitive tickets, with the governance and control enterprises need.

Frequently asked questions

Does Voiceflow integrate with Shopify?
Yes. Connect your Shopify store to Voiceflow and your agent can look up and manage orders and answer product questions as part of any conversation, with the control and governance enterprise teams expect.
Which Shopify actions are supported?
Your agent can look up an order, update an order, cancel an order, and search your product catalog. You can also import your Shopify catalog into the Voiceflow Knowledge Base so the agent answers product questions instantly.
Can the agent answer product questions from Shopify?
Yes. Import your Shopify product catalog into your Voiceflow Knowledge Base and the agent answers questions about products, pricing, and availability. It can also search products live with the get products action.
Is my Shopify data secure?
Yes. The agent acts inside your own Shopify store through the connection you authorize, and Voiceflow gives enterprise teams the access and governance controls to manage what the agent can do.
Can the agent change or cancel a customer's order?
Yes. With the update order and cancel order actions, the agent changes order details or cancels an order when a customer asks, then confirms the change in the conversation.
How do I set up the Shopify integration?
Add the Shopify tool to your agent, connect your Shopify store, and choose which actions to enable. Book a demo and our team will help you scope it.
Can a human take over when needed?
Yes. The agent can hand off to a live agent with the order and full conversation context in hand, so the person picks up right where the shopper left off.
Can actions run on a fixed path or autonomously?
Both. Use a deterministic Integration step for a set path, or let the agent act inside a Playbook. You choose per use case.