Learn how the team went from 12 to 300 user tests in one week
Scaled user testing from 12 to 300 in one week
Reduced time spent on a la carte testing by 50%
Unified the IVR experience with all other conversational channels
"Within the first week of deploying repeatable IVR tests, the team was able to scale user testing from 12 to 300 - all in 50% of the time."
The conversation design team at The Home Depot understood the benefits of a modern IVR system, yet conducting a la carte user tests was a massive waste of time. Using Voiceflow, the team optimized the process and can now focus on analyzing user feedback and designing a better IVR experience.