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How to build an IVR flow for your business

Dive into a customized IVR flow that can be scaled to fit your needs. With Voiceflow's Dialogflow Integration, you can prototype this experience right from your mobile device.

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Use Cases
Business Tools, Finance, Information, Reference, Travel
Channels
IVR system, Dialogflow
Components
Dialogflow Integration
Basic Steps
Logic Steps
Custom Action
Flows
Microphone
Mark Ammendolia
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Overview

Introducing our IVR template, a scalable telephony experience that can handle a wide variety of customer inquiries while directing the user to a series of answers, actions, and when called for, a live agent. This project offers a step-by-step guide to creating a customizable IVR flow for your business and includes opens intents, custom actions, commands and flows.

‍This IVR template will show you how to:‍

• Add custom earcons and audio to define your sonic branding and craft an experience that is uniquely yours.
• Use open intents to create a flexible menu system that are scalable
• Take advantage of Dialogflow's built-in system entities to help identify and extract information from a user's input
• And finally, harness the power of Voiceflow's Dialogflow Integration by connecting your experience to the Dialogflow Console so you can prototype directly on your phone.

Ready to add a versatile IVR system to your existing channels? Download the IVR template and start impressing callers with a system that improves their experience.

Transcript of the Video

💡 What else can you build with this template?

With the rise of instant messaging, alternative channels of communication, and an increased focus on customer experience - IVRs have exploded in popularity and call volume. Consumer expectations have now shifted, and a company's IVR is now asked to fill a much more complex and diverse caseload of customer outreach, including order status, complaints, returns, and location-specific updates, to name a few.

With the help of this template, you can build out several other IVR systems, such as:
1. Automated banking or credit card flow
2. Booking agent for restaurants
3. Customer service assistant for your retail business
4. Insurance claims assistant
5. Food delivery service
6. General helplines for those seeking support & advice
7. Hospital patient inquiry or medical services

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