Daniel D'Souza

Certified Expert

Expert since

Canada

English

Accepting new projects

Starting at:

$1000 - $5000

Industry specialties:

Financial Services

Telecom

Services Offered:

Optimization

Integrations

About

Leading growth at Voiceflow.

Crawl, walk, run: 28+ tactics for evolving your AI agent

Explore how AI assistants can grow with your business, starting with simple Q&A features to handling advanced tasks. Gain practical tips to improve your customer support, streamline work, and tailor interactions to every user, no matter where you are in the journey.

Daniel D'Souza

Context Engineering: The Next Evolution in AI Development That's Revolutionizing Conversational Experiences

Context engineering is the systematic approach to AI development that's replacing prompt engineering. Build smarter, context-aware AI systems.

DeepSeek vs ChatGPT: Which AI Model is Right for You in 2025?

DeepSeek and ChatGPT go head-to-head on cost, speed, and performance. Find out which AI model is better suited for your technical or creative tasks.

Best AI Chatbots for Zendesk: Top Alternatives Compared (2025)

A detailed comparison of the top AI chatbot platforms for Zendesk. See how leading tools stack up in features, integration, scalability, and automation capabilities.

Zendesk AI Agents: Setup, Costs, and Best Practices

Understand how Zendesk AI agents work, what they cost, and how to set them up. Compare features and find out why Voiceflow is the smarter alternative for scaling support.

How to Build an AI Call Center, No Code Required

Learn to build an AI call center that answers calls, manages appointments, and enhances customer support—all with a simple, code-free setup.

Prevent LLM Hallucinations: 5 Strategies Using RAG & Prompts

Discover five effective techniques to reduce AI hallucinations in large language models (LLMs). Learn how retrieval-augmented generation, human feedback, and guardrails improve accuracy.

Contributions

Send a Query to Mistral 7xB (via. together.ai)

Use Voiceflows Knowledge Base with Mistral 7xB as your AI model. This function works with the chunk extraction function to send a question and relevant chunks to Mistral 7xB (via. together.ai).

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Function Template (API Call)

This is a template you can use to create a function that uses an API call. It uses the Zendesk create ticket API as an example.

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Create a Zendesk ticket

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Extract & Filter Chunks from a KB Response

Use the Voiceflow Knowledge Base with a 3rd party AI model. This function takes a users question and extracts the relevant chunks found in the knowledge base.

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Enrich email with Clearbit

This function uses Clearbit to enrich an email address, returning information on both the person and company associated with the email. Using a customer's email and your Clearbit API key, you can return a wide variety of information about them. This function specifically outputs the number of employees and the full API response as a string.

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Connect to GPT-o1

Use Open AI’s latest model with a Voiceflow function. GPT-o1 improved logic and reasoning. Start building today!

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Share your Functions

Build and submit a Function to have it featured in the community.

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Developer Docs