Daniel D'Souza

Certified Expert

Expert since

Canada

English

Accepting new projects

Starting at:

$1000 - $5000

Industry specialties:

Financial Services

Telecom

Services Offered:

Optimization

Integrations

About

Leading growth at Voiceflow.

Crawl, walk, run: 28+ tactics for evolving your AI agent

Explore how AI assistants can grow with your business, starting with simple Q&A features to handling advanced tasks. Gain practical tips to improve your customer support, streamline work, and tailor interactions to every user, no matter where you are in the journey.

Daniel D'Souza

What Is Braintrust? Is It the Best for AI Observability?

Braintrust (braintrust.dev — not the freelancing marketplace) is an AI observability and evaluation platform. It helps teams monitor LLM applications and AI agents in production and evaluate output quality.

Customer Effort Score: How to Measure & Improve It [2026]

This article explores why minimizing "customer work" is far more impactful for the bottom line than traditional "customer delight" strategies.

Human-Agent Handoff in Customer Service [Enterprise Guide]

For enterprise executives navigating the digital transformation, the Customer Effort Score (CES) remains the most effective predictor of customer loyalty and churn mitigation in service interactions.

How to Build an AI IVR and Call Center [2026]

This guide explains why traditional "press-button" IVR systems are costing you customers, and why your business should adopt an AI IVR today.

The Best AI Agent Builders in 2026 [Tried & Tested]

I tested the top AI agent builders of 2026 to find what works. This hands-on review covers the best platforms for building agents that get work done.

DeepSeek’s R1, AI Agent, and Everything Else [2026]

DeepSeek, the Chinese AI startup that shocked the world with its cheap, open-source R1 model. Now, a full AI agent is coming. Here’s what you need to know about the fast-moving ChatGPT rival.

Contributions

146

Create an AI Support chatbot that sends tickets to Zendesk

Learn how to create a chatbot that automatically sends a ticket to Zendesk

Go to template

224

Create an advanced AI FAQ chatbot that recommends sources

Use our knowledge base API to show response sources as a card users can navigate to

Go to template

Build a GPT Discord Bot with Replit and Voiceflow

Use this template to build a Discord Bot powered by GPT4, Replit, and Voiceflow. Use it for any type of bot (ie. role play bot, music bot, poll bot).

Go to template

237

Create a self-hosted knowledge base with Langchain and Voiceflow

Set up a self-hosted knowledge base that can scrape websites, PDFs, or webpages using Voiceflow and Langchain.

Go to template

458

Advanced AI FAQ support bot powered by your own documentation

This GPT chatbot can scrape websites or documents to power conversations using our Knowledge Base feature. It uses sentiment analysis to score the users response and will respond accordingly while pulling information from your data sources.

Go to template

Build a GPT-powered chatbot for your Wix store

Learn how to deploy a GPT-powered chatbot to your Wix store. Simply setup your assistant, hit publish, and add a snippet into the body tag of your store theme.

Go to template

Share your Functions

Build and submit a Function to have it featured in the community.

Share your Function

Developer Docs