Voiceflow named a 2026 Best Software Award winner by G2
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CXO Exchange Charlotte · May 2026
Looking forward
to meeting you.
A two-minute snapshot of who you’re meeting and why Voiceflow is relevant — before we sit down together.
Marianna Adamian
Head of Revenue, Voiceflow
Marianna leads Voiceflow’s enterprise go-to-market and helped scale revenue from product-led growth into a full enterprise motion. Previously: PagerDuty, Thinkific, Informatica.
Saul Sigalov
Enterprise Account Executive, Voiceflow
Saul works with enterprise CX and contact center leaders to build and scale AI agents on their existing infrastructure. Previously: Salesforce and fast-growing B2B SaaS.
What is Voiceflow
The enterprise platform for AI agents in customer service.
Voiceflow is the platform that 4,000+ companies — from scaling startups to the Fortune 500 — use to build, deploy, and manage AI agents for customer service.
Teams use Voiceflow to automate support across chat, voice, and email, integrate with their existing CRM and CCaaS infrastructure, and continuously improve agent performance over time.
2026 G2 Best Software AwardRecognized by Gartner as a key AI agent vendor
Most popular use cases
How teams use Voiceflow.
Four patterns that show up across our 4,000+ customers — from FAQ deflection to full IVR replacement.
Self-service deflection
AI agents that answer FAQs, handle account inquiries, and resolve common support requests — without a human agent.
AI voice agents (IVR / call automation)
LLM-native voice agents that handle inbound calls, route intelligently, and resolve issues end-to-end across any telephony stack.
Real-time agent assist
AI copilot that surfaces the right information and suggested responses to live agents in real time — reducing handle time and improving consistency.
Multi-persona support
Build separate AI experiences for distinct customer or user segments — all on a shared platform with unified knowledge, governance, and analytics.
Why teams choose Voiceflow
What makes Voiceflow different.
Built for the way enterprise CX teams actually work — and the way AI is actually evolving.
LLM-native from the ground up
Built natively for large language models — not retrofitted NLU. Better intent understanding, more natural conversations, faster iteration.
Works with your existing stack
Native integrations with Salesforce, Zendesk, NiCE CXone, Genesys, Five9, and more. No rip-and-replace required.
Enterprise-grade security & control
SOC-2 Type II, ISO 27001, GDPR, and HIPAA compliant. Org controls, SSO, and production pipelines built in.
No vendor lock-in
Use any LLM — OpenAI, Anthropic, Google Gemini, Meta Llama, and more. Model-agnostic by design.
Outcomes & customer stories
What customers achieve with Voiceflow.
Real teams. Real results.
60% Support interactions automated
Trilogy automated around 60% of customer support across 90 products in 12 weeks with an AI solution that scales support and deflects tickets from human agents.
Roam Auto saves 30 hours per week with Voiceflow.
Nick and team went from rigid out-of-the-box chatbot to a customized AI agent reduced total tickets and delivered a better customer experience.
We reduced ticket costs from $31 to $2.
A multi-knowledge base approach paired with a Zendesk integration resolves complex user questions, including code-first API questions from technical builders.
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