Conversation control

All traces

no-reply

Returned when a No Reply timeout is active. The timeout value is in seconds.

{
  "type": "no-reply",
  "time": 1720552033,
  "payload": {
    "timeout": 10
  }
}

If the user doesn’t respond within the timeout window, send a no-reply action to retrieve the configured reprompt:

{
  "action": {
    "type": "no-reply"
  }
}

end

Returned when the conversation reaches an End step. On receiving this trace, your application should treat the session as closed.

{
  "type": "end",
  "time": 1720552033,
  "payload": null
}

goto

Instructs the client to re-send the wrapped request on the next turn.

entity-filling

Requests a value for a named entity, wrapping the intent request being filled.

live-agent-handoff

Signals a handoff of the conversation to a live agent platform. Every shape of the payload carries conversationID, message, and event; the remaining fields vary by shape, and some carry a provider naming the platform.

This payload has 4 shapes; a field is listed once, and marked required only when every shape both has and requires it.

channel-action

A channel-specific action, named by the channel integration, with an action-defined payload.