Create an account
Create your Voiceflow account and start building your first agent in Agent Studio.
Already have an account? Open Voiceflow or choose a quickstart below.
Build your first agent
Choose where customers will interact with your agent. Build its behavior in Agent Studio, then connect the channel.
Building a custom interface? Make your first API request →
Understand how Voiceflow works
Your agent brings guidance, conversations, and actions together. Use playbooks for flexible conversations and workflows for defined processes; knowledge and tools help both get the job done.
The building blocks of an agent
Your agent
InstructionsDefine how the agent should behave
Guide how it uses
PlaybooksWork toward a conversation goal
WorkflowsFollow steps and branches
Supported by
KnowledgeAnswer from your content
ToolsLook up data and take action
Combine these capabilities around your customer’s needs. You can start small and add more as your agent grows.
Start with a use case
Choose an outcome, then follow the guide to add it to your agent.
- Answer support questions. Ground answers in your help articles and policies.
- Take action for a customer. Connect a service so your agent can act.
- Bring in a human. Give customers a path to your team.
Need a process with defined steps? Build your first workflow.
Prepare to launch
Take your working conversation through these checks before sharing it with customers.
- Test your agent. Check expected requests, unclear questions, and cases that need human help.
- Publish a version. Release the version you have reviewed and tested.
- Connect a channel. Embed the chat widget or connect a phone number.
- Monitor conversations. Review real interactions to find what to improve next.
Explore further
- Platform. Learn to build, test, and manage agents in Agent Studio.
- Developers. Extend your agents through APIs, MCP, and the CLI.