BPOs

AI for BPOs & Customer Operations

Scale delivery with AI for BPOs. Build AI agents to automate support, handle high volumes, and deliver consistent, high-quality service across every client interaction.
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Teams of every size trust Voiceflow for AI automation across their business
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Build

Build outside the box with Voiceflow's developer platform

AI is transforming BPOs by automating customer interactions, improving agent productivity, and scaling service delivery. AI agents can handle repetitive inquiries, assist human agents in real time, and ensure consistent responses across channels. This reduces operational costs, improves SLAs, and enhances client satisfaction. Voiceflow enables BPO teams to build and deploy AI agents that integrate with CRM systems, contact center platforms, and client tools. Teams can quickly customize agents for different clients and use cases, enabling faster deployments and scalable, high-quality service delivery.

Common use cases

What AI can do for BPOs

Customer support automation
Handle high-volume inquiries across chat and voice while maintaining service quality.
Agent assist assistant
Provide real-time suggestions and answers to support human agents during interactions.
Multichannel support agent
Deliver consistent service across chat, voice, email, and messaging platforms.
SLA and performance assistant
Monitor interactions and help maintain SLAs with real-time insights and alerts.
Overview

How AI agents for BPOs are built on Voiceflow

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100%
Increase in resolution rate
“How Teddy crafted genuine customer relationships for  thousands of [Company Name]’s customers. “
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Braden Ream
CEO, Voiceflow
See case study
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100%
Increase in resolution rate
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“How Teddy crafted genuine customer relationships for  thousands of [Company Name]’s customers. “
avatar picture
Braden Ream
CEO, Voiceflow
See case study
Code editor displaying JavaScript function for fetching user data from an API, with input and output variable descriptions and error handling.
100%
Increase in resolution rate
turo-logo
“How Teddy crafted genuine customer relationships for  thousands of [Company Name]’s customers. “
Young man with curly light brown hair wearing a brown jacket and white shirt, smiling slightly and looking to the side.
Braden Ream
CEO, Voiceflow
See case study
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Why Voiceflow

Why BPOs build AI agents with Voiceflow

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Seamless client integrations
Connect AI agents to CRMs, contact centers, and client systems easily.
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Flexible AI model selection
Choose LLMs to balance cost, accuracy, and performance across clients.
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Real-time monitoring & logs
Track performance and optimize service delivery with detailed insights.
Security

Purpose-built for enterprise scale

Delivering a powerful platform that keeps customer data safe and end-user interactions secure.
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SOC-2 Type II
Excellence from design to operation: data privacy, processing integrity, and confidentiality stay top of mind.
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ISO/IEC 27001:2022
The highest organizational standards for information security management, ensuring your data stays private.
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GDPR Compliant
Personal data remains personal. Advanced user permissions lets users define handling procedures.
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HIPAA Compliant
Safeguarded systems designed to keep protected health information (PHI) secure.
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Frequently asked questions
How is AI used in BPOs?

AI is used to automate customer interactions, assist agents, and improve service delivery across channels.

Can AI help BPOs scale operations?

Yes, AI agents handle high volumes of interactions, enabling BPOs to scale efficiently while maintaining quality.

What are the benefits of AI for BPO companies?

AI reduces costs, improves efficiency, enhances service quality, and enables scalable, consistent delivery.