Common use cases
What teams in bpos automate first
Every one of these is a real agent conversation, running in the channel the customer started in.
Client trust
Certified for client data. Auditable for every program.
Works with the contact-center stack you already run.
Voiceflow hands off to your human team with the full conversation, so nobody asks the customer to start again.
There is no migration project. Voiceflow sits on top of the CX stack you already run, and speaks to anything else through the API.
Most BPOs are live on their existing client helpdesks the same day, with no change to client systems of record.
Frequently asked questions
Can one platform serve many client programs?
Yes — each program gets its own agent with the client's knowledge, wording, and escalation rules, managed side by side on one platform.
How do handoffs to our reps work?
The agent hands off inside your existing contact-center tooling with the transcript and the fix already scoped, so the customer never repeats themselves — and it takes back over once the rep resolves the edge case.
How is client data kept separate and secure?
Programs are isolated per client, agents act only through the integrations each client authorizes, and SOC 2, GDPR, and ISO controls apply with a full transcript retained per conversation.