Resolve and deflect Zendesk tickets automatically

Create & update tickets

Create tickets with the right subject, tags, and priority, then update status and fields as the conversation moves.

Example “Create a ticket for a refund request and set it to high priority.”

Add comments

Append public or private comments with summaries, next steps, or troubleshooting on any existing ticket.

Example “Add a private note with troubleshooting steps for the payment issue.”

Find users, groups & tickets

Look up users, support groups, and ticket history, and answer from your Zendesk Help Center to personalize every reply.

Example “Find this user and show their open tickets before responding.”

Triage and route tickets

Tag, set priority, and route each ticket to the right support group based on the customer's request.

Enrich every ticket with context

Look up the customer, their groups, and ticket history before the agent responds or escalates.

Hand off with full context

When a human is needed, the agent passes the full conversation and adds a private summary note.

Understand intent

The AI agent understands the customer's request and gathers the right details.

Take action in Zendesk

Create tickets, add comments, look up users and groups, and answer from your Help Center.

Deliver outcomes

Resolve issues, update customers, and keep your team in the loop.