How to design a hotel concierge chatbot

An easy-to-use hotel concierge system that answers FAQs and fulfills simple requests.

Marina Moreno

The hotel concierge chatbot brings to life a fully automated front desk experience through the power of intents, topics, and commands.

This template will help you:

Use intents to create a custom, scalable menu system
Take advantage of buttons to help guide the conversation
Understand the difference between Topics & Commands
Utilize Commands to handle FAQs and simple requests

The Hotel Concierge template can help you design a smart chatbot that is capable of handling common questions about things like housekeeping, adding additional nights to your stay, and getting recommendations for local activities, restaurants, and events.

Preview

How to design a hotel concierge chatbot

There are different versions of this integration. On top of the static set-ups listed below, you can also use this integration with the CMS to pull in dynamic data.

Plyr.io Video Integration
(Default Player)

Perfect for you if you don't like YouTube embeds, Vimeo embeds, or Webflow's default video player and don't need much customization.

Plyr.io Video Integration
(Custom Controls)

Perfect for you if want a player with full customization in regards to what controls are shown on the player (volume, captions, etc.)

Plyr.io Audio Integration
(Default Player)

Perfect for you if you don't like SoundCloud or another 3rd-party embed and don't need much customization.

Plyr.io Audio Integration
(Custom Controls)

Show/Hide all the controls you'd like on the default plyr.io player, such as fast-forward, rewind, download, restart, and more.

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How to design a hotel concierge chatbot

An easy-to-use hotel concierge system that answers FAQs and fulfills simple requests.

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Use Cases

Reference, Travel, Education, Information, Content/CMS, Business Tools

Channels

Chatbot Assistant

Components

Basic Steps

Logic Steps

Commands

Flows

Commands

Marina Moreno

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The hotel concierge chatbot brings to life a fully automated front desk experience through the power of intents, topics, and commands.

This template will help you:

Use intents to create a custom, scalable menu system
Take advantage of buttons to help guide the conversation
Understand the difference between Topics & Commands
Utilize Commands to handle FAQs and simple requests

Transcript of the Video

Chatbots are used today by all types of businesses to handle customer inquiries. You can easily use these bots to answer questions about a business's location or services and to perform a variety of tasks like calling a bellboy for assistance or revising a previous booking.

With the help of this template, you can build out several other chatbot experiences, such as: