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DEFINITION

Conversation Design

noun | /vois/ /präm(p)t/

Conversation design, at its heart, is about teaching computers to communicate like humans, and not the other way around. It’s about making these experiences easy and intuitive, and reducing frustration. At a more practical level, it’s about designing experiences that include conversational interactions, whether that’s through a voice user interface, a voice-forward screen, or a multi-modal device like a mobile phone that may include typing, tapping and swiping.

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Conversation Designer

noun | /vois/ /präm(p)t/
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Conversational User Interface (CUI)

noun | /vois/ /präm(p)t/
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Happy Path

noun | /vois/ /präm(p)t/
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