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Send confirmations
The agent texts a confirmation the moment a visitor books, orders, or signs up, so they know it went through.
Example
“Text me a confirmation”
AI agents for Twilio
Send SMS confirmations and reminders from Twilio automatically
Voiceflow agents text customers straight from your Twilio number during the conversation, so confirmations, reminders, and updates land the moment they matter, without your team sending a thing.
Trusted by leading enterprises
What your agent can do in Twilio
Connect Voiceflow to Twilio and your agent sends SMS as part of the conversation: confirmations when something is booked, reminders before it happens, and updates as things change.
Send reminders
The agent texts appointment and renewal reminders, so customers show up and nothing slips.
Example
“Remind me about my appointment”
Send updates
The agent texts order and status updates, so customers know where things stand without checking in.
Example
“Text me when my order ships”
Answer and act together
Answer from your Knowledge Base and send the update by SMS
Your agent answers questions from your connected Voiceflow Knowledge Base, then sends a confirmation, reminder, or update by SMS, so the customer has it on their phone.
Sends confirmations, reminders, and updates by SMS.
Grounds every message in the real conversation, not guesswork.
Reaches customers on their phone without your team sending texts.
Built for sales and support teams
Confirm every booking
The agent texts a confirmation the moment a visitor books or orders, so they have it on their phone.
Cut no-shows with reminders
The agent texts a reminder before an appointment or renewal, so customers show up.
Keep customers updated
The agent texts order and delivery updates, so customers do not have to chase them.
Enterprise-ready by design
Voiceflow is built with security, privacy, and governance at the core, so you can deploy AI agents with confidence. SOC 2 Type II and ISO 27001 certified, GDPR and HIPAA compliant, with SSO, role-based access, and encryption in transit and at rest.
- AICPASOC 2TYPE II
- ISO27001
- GDPR
- HIPAA
“With Voiceflow, it's much easier to navigate our designs and test conversations. Our company wanted to invest in tools that would work best for our team, and we are so glad we did.”
How it works
Frequently asked questions
Does Voiceflow integrate with Twilio?
Yes. Connect your Twilio account to Voiceflow and your agent can send SMS as part of any conversation, with the control and governance enterprise teams expect.
What can the agent do with Twilio?
The agent sends an SMS text message to a phone number from your connected Twilio account, like confirmations, reminders, and updates.
Can the agent receive or read texts?
No. The Twilio integration sends SMS only. It does not read or receive replies to the messages it sends.
Is my Twilio account secure?
Yes. The agent sends from the Twilio account you connect through the connection you authorize, and Voiceflow gives enterprise teams the access and governance controls to manage what the agent can do.
What kinds of texts can the agent send?
Anything you script or let the agent compose, like booking confirmations, appointment reminders, and order updates. The agent sends the message to the phone number in the conversation.
How do I set up the Twilio integration?
Add the Twilio tool to your agent, connect your Twilio account, and choose when it should send. Book a demo and our team will help you scope it.
Can a human take over when needed?
Yes. The agent can hand off to a live agent with the full conversation context, so the person picks up with everything they need.
Can actions run on a fixed path or autonomously?
Both. Use a deterministic Integration step for a set path, or let the agent act inside a Playbook. You choose per use case.