AI agents for Twilio
Send SMS confirmations and reminders from Twilio automatically
Voiceflow agents text customers straight from your Twilio number during the conversation, so confirmations, reminders, and updates land the moment they matter, without your team sending a thing.
What your agent can do in Twilio
Connect Voiceflow to Twilio and your agent sends SMS as part of the conversation: confirmations when something is booked, reminders before it happens, and updates as things change.
Send confirmations
The agent texts a confirmation the moment a visitor books, orders, or signs up, so they know it went through.
Example “Text me a confirmation”
Send reminders
The agent texts appointment and renewal reminders, so customers show up and nothing slips.
Example “Remind me about my appointment”
Send updates
The agent texts order and status updates, so customers know where things stand without checking in.
Example “Text me when my order ships”
Answer and act together
Answer from your Knowledge Base and send the update by SMS
Your agent answers questions from your connected Voiceflow Knowledge Base, then sends a confirmation, reminder, or update by SMS, so the customer has it on their phone.
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Sends confirmations, reminders, and updates by SMS.
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Grounds every message in the real conversation, not guesswork.
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Reaches customers on their phone without your team sending texts.
Built for sales and support teams
Confirm every booking
The agent texts a confirmation the moment a visitor books or orders, so they have it on their phone.
Learn moreCut no-shows with reminders
The agent texts a reminder before an appointment or renewal, so customers show up.
Learn moreKeep customers updated
The agent texts order and delivery updates, so customers do not have to chase them.
Learn moreSecurity
Purpose-built for enterprise scale
How it works
Understand intent
The agent reads what the visitor needs and answers from your connected Knowledge Base, working out what to text and when.
Take action in Twilio
Based on the conversation, the agent sends a confirmation, a reminder, or an update by SMS from your Twilio number.
Deliver outcomes
Every customer gets the message on their phone, and your team stays hands-off, with the governance and control enterprises need.