Earlier this year, Klarna unveiled an agent that does the work of 700 full-time people. But how effective is the Klarna agent, really?

A collection of 15 KPIs, best practices, and caution areas for CIOs and function leaders to consider when implementing a generative AI strategy across an organization.

A deep dive into hallucinations, accuracy, costs, latencies, usability and context window analysis.

Customers have been having mediocre conversations with chatbots for years and those poor experiences have left a mark. Here are the three reasons why your chatbot might suck and what you can do about it.