Daniel D'Souza

Crawl, walk, run: 28+ tactics for evolving your AI agent

Explore how AI assistants can grow with your business, starting with simple Q&A features to handling advanced tasks. Gain practical tips to improve your customer support, streamline work, and tailor interactions to every user, no matter where you are in the journey.

Daniel D'Souza

Conversational AI in Healthcare: What It Is, How It Works & What Actually Ships in 2026

Patient, provider, payer use cases tagged by maturity, plus the HIPAA and EHR realities most guides skip. The 2026 stakeholder guide to conversational AI in healthcare.

The Best Vapi Alternatives in 2026 (Including When to Stay on Vapi)

Vapi's base rate is $0.05/min. Your bill isn't. Compare 7 alternatives with real cost math, architecture notes, and when to stay.

Agentic AI in the Contact Center: 2026 Landscape

Where agentic AI in the contact center actually stands in 2026, what Gartner and McKinsey forecast, and what the FCC's proposed AI disclosure and offshore call center rules mean for enterprise teams.

How to Move Your AI CX Pilot Into Production [2026]

78% of enterprises have AI pilots. Only 14% have reached production scale. Here is why pilots stall, what production-ready actually means, and a 90-day plan to get your deployment across the finish line.

What Ticket Deflection Rate Actually Means

What deflection rate actually means, what containment rates are realistic for enterprise AI chatbots, and the four metrics that tell you if your deployment is actually working.

Multilingual AI CX: How to Serve Global Customers at Scale