Voiceflow named a 2026 Best Software Award winner by G2
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An AI agent is a system that can understand natural language, make decisions, and take actions to achieve specific goals. AI agents are often powered by large language models (LLMs) and can be used for tasks like answering questions, automating workflows, or engaging in conversations with users.
AI agents work by processing input (like text or voice), reasoning about the user’s intent, and generating a response or performing an action. Many modern AI agents combine LLMs with knowledge bases, memory, and API integrations to provide contextually aware, goal-driven experiences.
Not necessarily. Many modern platforms provide visual builders and drag-and-drop tools to create AI agents without coding. Developers, however, can extend these agents by connecting APIs or integrating with custom systems for advanced functionality.