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Agent-assist for live support teams

Your team answers with the account open, the policy checked, and the reply drafted. The customer hears a person; the person has an agent doing the digging.

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Teams of every size trust Voiceflow for AI automation across their business

How it works

How assist works inside a live conversation

One live ticket, four steps, each shown as the real conversation: pull live data, take the action, bring in a human with context, and stay inside policy.

The assist pulls the order, the account history, and the relevant policy as the customer types, so the rep never alt-tabs mid-conversation.
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A grounded draft with the specifics filled in, ready to send or edit. The rep stays the author; the assist does the typing.
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Refunds, rebookings, and updates execute from the conversation with the rep's one-click approval.
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Drafts cite the policy they follow, and restricted actions require the approvals your rules demand.
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Omnichannel

Wherever your customers are

The same agent, the same answers, on every channel your customers already use.

Web chat.

Beside every web chat

Assist in the same pane as the conversation your rep is running.

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Team scale

Built for every seat on the floor. Certified for customer data.

Production volume, and the certifications to run it on regulated data.
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99.95
%
Agent uptime
50
ms
Voiceflow latency
300
K
Messages per minute scale
AICPA SOC 2 badge
SOC-2 Type II
Audited for data privacy, processing integrity, and confidentiality.
ISO 27001 certification badge
ISO/IEC 27001:2022
Certified information security management.
GDPR compliance badge
GDPR Compliant
Personal data stays personal, with granular permissions.
HIPAA compliance badge
HIPAA Compliant
Protected health information kept secure.

Works with the helpdesk your team lives in.

Voiceflow hands off to your human team with the full conversation, so nobody asks the customer to start again.

There is no migration project. Voiceflow sits on top of the CX stack you already run, and speaks to anything else through the API.

Most teams are live inside their existing console the same day, with no new tab to manage.

Zendesk
Salesforce Service Cloud
ServiceNow
Genesys
NICE CXone
Five9
Amazon Connect
Freshdesk
Twilio Flex
Intercom
Voiceflow

Frequently asked questions

Does the customer know they are talking to AI?

The customer talks to your rep. The assist works on the rep's side of the glass: research, drafts, and actions the rep approves and sends.

Will it slow experienced reps down?

It is built to disappear: drafts are take-or-edit, context loads before it is asked for, and nothing blocks a rep who wants to type it themselves.

How does it help new reps?

Policy citations and grounded drafts mean a new rep answers like a tenured one, and every assist action is logged for coaching.