How it works
How your agent closes an order question
One real order issue, four steps, each shown as the real conversation: pull live data, take the action, bring in a human with context, and stay inside policy.
Omnichannel
Wherever your customers are
The same agent, the same answers, on every channel your customers already use.
On the order page
Customers ask where their order is right where they are looking for it.
Updates they actually see
Proactive delivery updates and returns in the customer's daily app.
Teams building this on Voiceflow
Peak-season volume
Built for launch days and holidays. Certified for customer data.
Works with the commerce stack you already run.
Voiceflow hands off to your human team with the full conversation, so nobody asks the customer to start again.
There is no migration project. Voiceflow sits on top of the CX stack you already run, and speaks to anything else through the API.
Most teams are live on their existing helpdesk and order system the same day, with no change to fulfilment.
Frequently asked questions
Can it see real order and carrier data?
Yes. The agent reads your order system and carrier tracking live, which is what makes the answer a status, not a guess.
What returns can it complete on its own?
Everything your policy allows without human judgment: eligibility checks, label generation, standard refunds and exchanges. Anything outside policy goes to your team with the case assembled.
Does it reduce tickets or just deflect them?
It resolves them: the customer leaves with the answer or the return in motion. The tickets your team sees are the exceptions that genuinely need them.