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AI IVR that actually resolves calls

Replace the phone tree with an agent that answers, checks the account, and finishes the task in the call. Callers stop repeating themselves, and your team takes only the calls that need them.

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Teams of every size trust Voiceflow for AI automation across their business

How it works

How your agent resolves a call end to end

One hard call, four steps, each shown as the real conversation: pull live data, take the action, bring in a human with context, and stay inside policy.

The agent greets the caller by name, opens the account, and answers from your systems of record. No menu maze, no hold music, no starting over.
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Reschedules, payments, address changes: the agent completes the request while the caller is still on the line and confirms it back in plain words.
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When a call needs a person, the agent hands off with the full transcript and the account already open, so the caller never repeats a word.
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Disclosures, verification steps, and refund limits are enforced in the flow itself, so every call stays inside the rules your compliance team set.
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Omnichannel

Wherever your customers are

The same agent, the same answers, on every channel your customers already use.

Web chat.

Answers on the page they are on

The same agent that takes calls resolves web questions before they become calls.

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Teams building this on Voiceflow

Call volume

Built for call-spike days. Certified for caller data.

Production volume, and the certifications to run it on regulated data.
background lines
99.95
%
Agent uptime
50
ms
Voiceflow latency
300
K
Messages per minute scale
AICPA SOC 2 badge
SOC-2 Type II
Audited for data privacy, processing integrity, and confidentiality.
ISO 27001 certification badge
ISO/IEC 27001:2022
Certified information security management.
GDPR compliance badge
GDPR Compliant
Personal data stays personal, with granular permissions.
HIPAA compliance badge
HIPAA Compliant
Protected health information kept secure.

Works with the phone stack you already run.

Voiceflow hands off to your human team with the full conversation, so nobody asks the customer to start again.

There is no migration project. Voiceflow sits on top of the CX stack you already run, and speaks to anything else through the API.

Most teams are live on their existing contact-center platform the same day, with no change to numbers or routing.

Zendesk
Salesforce Service Cloud
ServiceNow
Genesys
NICE CXone
Five9
Amazon Connect
Freshdesk
Twilio Flex
Intercom
Voiceflow

Frequently asked questions

What makes this different from an IVR?

A phone tree routes. This agent resolves: it verifies the caller, reads the account, completes the task, and only then decides whether a person is needed. The measure is finished calls, not deflected ones.

What happens when a caller asks for a person?

The agent transfers immediately, with the transcript and account context attached. Asking for a person is never a dead end, and nobody repeats their story.

Does it work with our existing phone system?

Yes. The agent sits on your current contact-center platform and speaks to anything else through the API, so numbers, queues, and reporting stay where they are.