Trilogy reached a 70% AI resolution rate across 90 products with an AI solution that scales support and deflects tickets from human agents.
Read the Trilogy storyCommon use cases
What teams in education & edtech automate first
Every one of these is a real agent conversation, running in the channel the customer started in.
The eligibility answer that was blocking the application, the application started and saved in the conversation, and admissions confirming the aid route.
See how admissions agents are built
A lost ID blocked and replaced, a library loan renewed, and the registrar issuing a sealed enrollment letter for the landlord by tomorrow.
See how student-services agents are built
Broken course videos fixed, and a quiz attempt that failed to submit at midnight recovered with its original timestamp, graded, on time.
See how learner-support agents are built
A student two lessons behind gets a catch-up plan, a coach session booked, and a Friday check-in: back on pace before Monday, by text.
See how retention agents are built
70%
AI resolution rate
Student data protection
Certified for student records. Trusted by campus IT.
Production volume, and the certifications to run it on regulated data.
99.95
%
Agent uptime
50
ms
Voiceflow latency
300
K
Messages per minute scale
Works with the student-support stack you already run.
Voiceflow hands off to your human team with the full conversation, so nobody asks the customer to start again.
There is no migration project. Voiceflow sits on top of the CX stack you already run, and speaks to anything else through the API.
Most institutions are live on their existing helpdesk the same day, with no change to student information systems.
Frequently asked questions
Can agents support learners inside our product?
Yes — Trilogy embeds Voiceflow agents in their learning platform, resolving a majority of learner requests without a human.
How do agents handle term-time spikes?
Capacity scales with demand, so add/drop weeks and application deadlines do not degrade response time.
Is student data handled safely?
Retention, access, and residency are configurable, and agents call your systems rather than holding copies of student records.