AI agents for healthcare and patient access

Common use cases

What teams in healthcare & patient access automate first

Every one of these is a real agent conversation, running in the channel the customer started in.

The agent reads live scheduling, moves the visit, books the referral, and brings in patient access when the question turns clinical.

See how scheduling agents are built

Medications, allergies, and insurance verified before the visit, with the registrar issuing what needs a human signature: check-in shrinks to two minutes.

See how intake agents are built

A refill confirmed by text, rerouted to the new pharmacy, and synced with a second prescription so both are ready on the same shelf the same day.

See how pharmacy agents are built

ER or urgent care, answered from the actual plan: the agent picks the right site, states the copay difference, and checks the patient in ahead of arrival.

See how navigation agents are built

Privacy and compliance

Certified for patient data. Auditable for care teams.

Production volume, and the certifications to run it on regulated data.

99.95

Agent uptime

Voiceflow latency

300

Messages per minute scale

SOC-2 Type II

Audited for data privacy, processing integrity, and confidentiality.

ISO/IEC 27001:2022

Certified information security management.

GDPR Compliant

Personal data stays personal, with granular permissions.

HIPAA Compliant

Protected health information kept secure.

Works with the healthcare CX stack you already run.

Voiceflow hands off to your human team with the full conversation, so nobody asks the customer to start again.

There is no migration project. Voiceflow sits on top of the CX stack you already run, and speaks to anything else through the API.

Most provider teams are live on their existing helpdesk the same day, with no change to scheduling or records systems.

Frequently asked questions

Is this suitable for PHI?

Voiceflow supports HIPAA-aligned deployments: data handling, retention, and access controls are configurable, and a BAA is available on enterprise plans.

Can agents write to our EHR?

Agents act through your integration layer, so writes happen in the systems and formats your team already governs.

What happens with clinical questions?

Clinical judgment stays with clinicians. Agents are scoped to access and administrative work, and hand off with the conversation context attached.