Voiceflow news

Voiceflow Core is a model we've tuned to work best in Voiceflow. Not a general-purpose model that happens to be available on our platform, but one shaped around what agents actually spend their turns doing.

Introducing V4, our solution for enterprise AI agents for customer service

Voiceflow wins 2026 G2 Best Software Award for Agentic AI and Canadian Software, recognized by verified customers building AI agents at scale.

AI agents are moving customer support beyond chat to real work—automating tasks, executing workflows, and becoming mission-critical enterprise systems.

All systems remain fully operational, and no customer action is required.

Since Voiceflow voice agents were released in late 2024, our engineering team has been hard at work improving them!

Say goodbye to confusing tokens. Voiceflow now uses a clear, credit-based billing system for all features—launching April 29, 2025. Transparent pricing, easier scaling, and better usage insights.

The Agent step—a new and more natural way to build AI Agents that allow for AI to determine the flow of your conversation.

Voiceflow brings visual prototyping & enhanced test navigation to tool