Peter Isaacs

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About

Peter’s current obsessions include LLMs and conversational AI. When Peter’s not writing furiously about saving the future of AI, you can find him solving a Rubik's Cube in under 60 seconds. (Note: may not result in single-colored sides.)

Agent logs: Understanding why your agent did what it did

Debugging software is hard. Debugging agents is harder.

Peter Isaacs

Building your AI centre of excellence

What you really give up by outsourcing your AI agents

Peter Isaacs

From POC to production: How to actually ship AI agents

There's no shortage of AI pilots, but most of them never ship. The ones that do all have these things in common.

Peter Isaacs

Behind the hype: How Klarna's customer support agent falls short

Earlier this year, Klarna unveiled an agent that does the work of 700 full-time people. But how effective is the Klarna agent, really?

Peter Isaacs

Chatbot glow-up: 3 reasons everyone hates your AI agent (and what you can do about it)

Customers have been having mediocre conversations with chatbots for years and those poor experiences have left a mark. Here are the three reasons why your chatbot might suck and what you can do about it.

Peter Isaacs

Architecting the future of AI agents: 5 flexible conversation frameworks you need

Traditional turn-by-turn conversation design is quickly becoming outdated. As language models become more advanced, we need a new approach—organic conversation.

Peter Isaacs

How to Build an AI IVR and Call Center [2026]

This guide explains why traditional "press-button" IVR systems are costing you customers, and why your business should adopt an AI IVR today.

AI Phone Calls: How to Automate Your Phone With an AI Voice Agent [2026]

How AI voice agents automate inbound and outbound phone calls in 2026: how they work, where they pay off, what to look for before you build, and the TCPA rules to know.

How To Build an AI Call Bot in 2026 (I Tested the Top Platforms)

I tested the top no-code platforms and built an AI voice agent that answers calls, qualifies leads, and books appointments. Here's how they work and which one to pick.

Contact Center Automation — Voiceflow blog hero

Contact Center Automation in 2026: What Actually Works

Imagine walking into a contact center in 2026. Instead of a sea of headset-wearing agents, you might find a handful of skilled problem-solvers working alongside AI agents who can juggle a thousand conversations at once.

Conversation Design — Voiceflow blog hero

Conversational AI Design: A Practitioner's Guide for 2026

Conversation design changed when LLMs arrived. Here's what conversational AI design actually is in 2026, the three layers that matter, and how to do it well.

AI Voice Bots: How They Work and How to Build One [2026]

Voice bots have moved from phone-tree menus to agents that actually understand callers. Here's how AI voice bots work and how to build one in 2026.

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