Choose a handoff platform

Native connections are available for Genesys, UJET, Kustomer, Dixa and Zendesk. Other platforms connect through a service implementing the live agent handoff API.

Last updated Oct 18, 2026

Choose your connection path

Native connections are available for Genesys, UJET, Kustomer, Dixa and Zendesk. Other platforms connect through a service implementing the live agent handoff API. The guides below are implementation paths, not a claim that each is available as a native Voiceflow integration.

Platforms and guides

Platform	Connection path
Genesys	Native connection; configure the handoff
UJET	Native connection; configure the handoff
Kustomer	Native connection; configure the handoff
Dixa	Native connection; configure the handoff
Zendesk	Native connection; configure the handoff
Chatwoot	Build the connection
Intercom	Build the connection
Front	Build the connection
Gorgias	Build the connection
Freshchat	Build the connection
HubSpot Service Hub	Build the connection
Salesforce Service Cloud	Build the connection
LiveChat	Build the connection
Crisp	Build the connection
LivePerson	Build the connection

Capability boundaries

Capability	Native providers	Connection API
Text replies	Provider integration	Required for a useful two-way connection
Files	Provider-specific limits	Contract supports files; your service must implement transfer
Context	Provider-specific delivery	Summary, transcript, or no context
Agent identity	Depends on provider	Agent name on incoming human events
Typing / wait estimates	Selected providers	No dedicated incoming custom event types
Return to AI	Configured path and channel behavior	Requires correct closure event and channel handling

The handoff step retains the native-provider capability details. Test web chat and SMS separately.

Start building

Set up handoff · Choose a platform · Connect your support platform